Senior Global Manager, Operations - Luxury Brands

Overview

Senior Global Manager, Operations - Luxury Brands – Hyatt

US - IL - Chicago

Hotel Operations | Professional Staff/Corporate | Full-time | Yearly US Dollar (USD) pay basis

The Opportunity:

Hyatt’s Luxury Global Brand Team is seeking a Senior Global Manager, Operations - Luxury Brands to play a critical role in bringing our brands to life—beyond strategy and into consistent, high-quality execution.

This role is designed for someone who thrives in the space between brand, operations, and creative execution. You will be responsible for ensuring that our luxury brands are not only clearly defined, but also usable, accessible, and consistently delivered across properties, regions, and guest touchpoints worldwide.

You will partner across Brand Strategy, Brand Marketing, Brand Effectiveness, Operations, and regional teams to translate brand intent into reality—supporting hotel teams, strengthening brand systems, and elevating how our brands show up in real life.

At its best, this role is equal parts brand steward, operational lead, and creative contributor—someone who brings discipline to execution and discernment to every detail.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important:
People. We turn trips into journeys, encounters into experiences, and jobs into careers.

This is an exciting time to be  are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years.

This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally

Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Paid Time Off, Medical, Dental, Vision, 401K with company match

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

As the Senior Global Brand Manager, Brand Operations – Luxury, you are responsible for making the brand real. You will:

• Translate brand strategy into clear, actionable tools and guidance
• Build and maintain the systems that support global brand consistency
• Serve as a primary point of contact for property teams
• Ensure that brand standards, materials, and resources are practical, accessible, and consistently applied
• Partner with marketing to ensure creative output is brand-right and execution-ready
• You are someone who can organize complexity, drive clarity, and move work forward with pace and precision.

Your Key Responsibilities

Brand…