Supervisor Health​/Dental Claim

Putting customers at the center of everything we do, the Supervisor, Health & Dental Claims leads the day to day operations of a customer-facing claims team. This role is accountable for team performance, employee engagement, and consistent service delivery, ensuring quality, productivity, and customer outcomes are achieved in line with Manulife’s commitments.

This role focuses on short term execution, people leadership, and operational problem-solving, using judgment within established standards, policies, and priorities. Success in this role requires balancing customer needs, employee experience, and operational efficiency, while fostering a culture grounded in Manulife’s Values.

• Lead the daily activities of a Health & Dental Claims team to deliver consistent, high-quality service outcomes
• Coach, develop, and recognize team members through timely feedback, performance discussions, and development actions
• Create an inclusive, respectful, and psychologically safe team environment where individuals feel supported to do their best work
• Set clear priorities, manage workloads, and coordinate resources to meet service, quality, and productivity targets
• Address performance concerns promptly and fairly, demonstrating integrity and consistency in people decisions
• Support career development conversations by identifying strengths, development needs, and learning opportunities

• Oversee day‑to‑day claims operations, monitoring service levels, quality, and productivity against established targets
• Guide the team to listen first, understand customer needs, and deliver clear, empathetic, and timely outcomes
• Resolve day‑to‑day operational issues and handle escalated cases using judgment within established policies and standards
• Analyze operational data and team results to identify trends, address gaps, and inform decisions
• Collaborate with internal partners to support service excellence and smooth execution of operational priorities
• Support the implementation of process improvements and changes that simplify work, reduce rework, and improve customer experiences

• 3–5 years of progressive experience in people leadership and/or customer-facing operations
• Experience in insurance, group benefits, or claims operations is considered beneficial
• Demonstrated ability to lead day‑to‑day operations, set priorities, and manage performance
• Strong communication and interpersonal skills, with the ability to coach, influence, and resolve issues

• Analytical mindset with experience using data to support decisions and improvements
• Strong working knowledge of Microsoft 365 tools
• Ability to work effectively in a fast‑paced, changing operational environment
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Occasional travel may be required
• Work hours may vary to support business needs across geographies

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour,…