Director, Global Account Management Industrial Controls

Description

At Benchmark
, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.

Your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You’ll be part of a collaborative and inclusive team that values your ideas and contributions.

Summary:

As a key member of the Commercial Team, the Global Account Management Director will be responsible for customer growth and retention. This includes developing and strengthening the customer’s relationships, defining, and developing the strategic customer account strategy, and driving a unified customer strategy across Benchmark globally for Benchmark’s strategic and growth customers. The Director of Global Account Management will be Benchmark’s point of contact for customer satisfaction, customer health, financial performance, VOC, and customer escalation as required.

Requires a prior background with an EMS/CM with an emphasis on PCBA.

• Develop and own customer executive relationships as well as deep multi-level and multi-functional relationships at customer locations.
• Understand key customer stakeholders and influencers and develop strategies to ensure effective relationships are in place for the partnership.
• Determine key stakeholders and influencers for customer account sustainment and growth.
• Orchestrate and develop customer account strategy to include strategic and technology roadmaps by working with Business Development, Engineering, Operations, and Supply Chain to ensure business growth and alignment with technology roadmaps, to deliver on overall account objectives and key customer initiatives.
• Be the customer advocate and VOC on a strategic level to the internal organization serving as an escalation point, providing customer perception, strive towards customer satisfaction, problem resolution, and improve overall health of the customer relationship.
• Understand the customer’s business model and translate customer roadmap to Benchmark strategies.
• Coordinate with sector leadership, site leadership globally, and corporate legal on the administration and negotiation process for contracts with customer, including Supply Agreements, Amendments/Addendums, and NDAs.
• Monitor sector/customer P&L targets and ensure customer contract terms are met.
• Participate in site level Customer Quarterly Business Reviews.
• Orchestrate Executive Business Reviews.

• Experienced as an Account Manager or Business Development leadership role responsible for +$25M in business development with a track record of driving above industry average revenue and margin growth.
• +5 years of progressively advancing Business Development, Account Management and/or client centric experience.
• Excellent organizational, time management, team building, verbal, and written communication skills.
• Strong experience with technology or manufacturing sales with increasing levels of responsibility.
• Experience defining, setting, and leading the execution of strategic account specific business development plans to achieve quarterly and annual employer financial objectives.
• Documented track record of success and over achievement.
• Experience working with senior leadership within a large business preferred.
• Bachelor’s degree in engineering, sciences or business; MBA preferred.

• Solid experience as a Strategic Account Manager or Global Account Manager strongly preferred.
• Ability to work in a highly matrixed environment.
• Should demonstrate solid financial acumen.
• Documented track record of success and over achievement.
• Previous experience as a manager of a team or geographic area.
• Excellent communication and professional demeanor, working alongside business executives, both internally and externally.