Associate Director of SMB Accounts

Requirements

• Bachelor’s degree required
• 8-10 years of pertinent experience in sales or client success, with a specific focus on B2B SaaS sales
• At least 3
  -5 years of experience in managing teams
• Demonstrated focus, coupled with exceptional communication, organizational, and problem‑solving abilities
• Highly motivated and driven individual, exhibiting a high level of professionalism
• Superior time management skills and adeptness at multitasking, including overseeing managers, Account Advisors, and special projects concurrently

• As an Associate Director in the SMB Success organization, you will play a pivotal role in ensuring the success and satisfaction of our restaurant partners
• You will lead a division of the SMB business dedicated to building and maintaining strong relationships with our restaurant partners, driving their success through effective support, strategic guidance, and innovative solutions
• This role requires leadership, strategic thinking, and hands‑on engagement to deliver exceptional service and value to our restaurant partners
• Strategic Growth & Revenue Generation:
• Driving the expansion of independent restaurant growth and revenue
• Devising and implementing a comprehensive, long‑term strategy for restaurant success
• Overseeing pipeline management and sales activities, providing accurate forecasts
• Leading and executing strategic, high‑priority projects that transform operational workflows or drive significant business outcomes
• Product & Market Expertise:
• Promoting Grubhub’s suite of products and services
• Leveraging expertise and market knowledge to identify opportunities
• Staying abreast of industry trends, evolving restaurant partner needs, and company objectives
• Cross‑Functional
  
  Collaboration:
• Collaborating with cross‑functional teams to stay current on Grubhub’s offerings
• Driving projects forward through effective collaboration
• Team Leadership & Development:
• Attracting, nurturing, and empowering a team of top‑performing individuals
• Cultivating a culture of continuous learning, high performance, adaptability, and innovative thinking
• Removing obstacles hindering team members’ progress
• Problem Solving & Communication:
• Proposing inventive solutions to complex challenges
• Communicating effectively with peers and leadership
• Navigating and resolving complex merchant disputes and ensuring compliance with internal policies and contractual agreements
• Key Skills & Attributes:
• Strategic Thinking:
  Ability to develop and implement long‑term growth strategies
• Sales & Business Acumen:
  Strong understanding of sales pipelines, forecasting, and revenue generation
• Market Knowledge:
  In‑depth understanding of the restaurant industry and evolving trends
• Leadership & Management:
  Proven ability to build, lead, and develop high‑performing teams
• Collaboration & Communication:
  Excellent interpersonal and communication skills
• Problem‑Solving & Innovation:
  Resourcefulness and ingenuity in addressing complex challenges
• Adaptability & Learning Agility:
  Ability to quickly adapt to changing market conditions and learn new technologies
• High EQ and proven ability to communicate effectively and with empathy across all levels, from frontline teams to executive leadership and external partners
• In essence, this role requires a dynamic leader who can:
• Combine strategic vision with strong execution
• Drive revenue growth through effective sales and relationship management
• Build and lead a high‑performing team
• Navigate a fast‑paced and evolving market