Sales Support Coordinator

Requirements

• This person must possess a high degree of aptitude for a wide variety of administrative tasks, accurate data management, reporting requirements and use of applicable system applications and resources
• Bachelor’s degree or equivalent experience
• Approximately 2 years of Customer Service, Sales support or data analytics experience
• Experience at a manufacturing or distribution company
• Basic proficiency in Excel (e.g. pivot tables, v-lookups, etc.) and Power Point
• Customer oriented and taking initiative is essential
• Strong communicator, Organization skills, Time Management and problem-solving skills
• Logical thinking and analytical skills required
• Experience with Microsoft Dynamics or other CRM software is helpful
• Bring diverse perspectives and experience to our culture and company
• Excel at being part of a strong, empathetic team
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth
• Have an ‘always learning’ mindset that celebrates learning, not just wins
• Help us continue to build a world-class organization that values the contributions of all of our teammates

• The position will be responsible for supporting the sales team and overall sales efforts by providing exceptional service to the Sales organization
• Effectively manage direct sales communication related to daily activity (timely responsive, problem solving, drive to closure, confirm customer/Sales is satisfied with outcomes, etc.)
• Actively participate in various project responsibilities as representative of the sales organization per management direction
• Assist in requests that fall outside of standard company policy and customer claim related activities that enhance customer satisfaction
• Serve as liaison between Account Managers and other departments such as customer service, head office, engineering, and procurement for daily activities
• Assist Sales with the maintenance of customer records in CRM system
• Perform wide range of CRM tasks including but not limited to: data entry, migration, cleansing, report generation, campaign development, and dashboard creation
• Provide troubleshooting for customer orders, account status related activities
• Provide various new reports and assist with existing reports to the sales team
• Assist Sales in accounts receivable matters and consideration of customer credit changes
• Utilizes resources to improve processes and procedures and maintain internal work instruction to meet ISO standard
• Performs other job-related duties and responsibilities that may be required