Senior Specialist, Sales Operations

Description

Since 1951, Hickory Farms has connected people with savory flavors to share and send. Our specialty cured meats and cheeses are available for purchase online, in catalogs, in leading mass merchants and supermarkets, and in seasonal retail locations in the US and Canada.

Hickory Farms is a privately held company with 75 years of delivering quality, well-loved food gifts and charcuterie essentials. Every member of our nimble, dynamic team makes an impact every day in a high-energy, results-driven culture.

They are:
The customer is our focus. Integrity and respect. We own it. Everyone has a place at the table. We embrace change. We savor the journey together.

The Senior Specialist, Sales Operations sits within the sales team and manages all activities following the close of a sale, serving as the primary liaison between customers and the operations team to ensure smooth execution and delivery.

Include but are not limited to the following:

• Own operational execution across the Wholesale channel
• Ensure orders flow efficiently from customer agreement through fulfillment
• Identify operational risks and proactively develop mitigation plans
• Serve as primary operational partner to Sales leadership
• Establish clear ownership of execution tasks across support teams

• Consolidate channel forecasts and coordinate with Demand Planning
• Monitor sales performance versus forecast and identify risks
• Partner with Supply Chain to ensure inventory supports channel needs
• Identify inventory risks related to customer programs and seasonal demand
• Improve forecast accuracy through structured processes and reporting

• Own governance of item setup processes across customer and partner systems
• Ensure pricing accuracy across channels in coordination with Finance and IT
• Establish standard workflows for product launches and assortment updates
• Improve data accuracy across systems impacting channel execution
• Develop SOPs to standardize channel execution processes

• Ensure new programs and customers are operationally ready prior to launch
• Coordinate cross-functional readiness for seasonal programs
• Identify execution gaps and drive resolution
• Improve internal coordination between Sales, Operations, and Planning teams
• Establish operational timelines and accountability for channel initiatives

• Own resolution of operational execution issues impacting customers
• Identify root causes of recurring issues and implement corrective actions
• Partner with internal teams to resolve pricing, inventory, or fulfillment challenges
• Serve as an escalation point for channel execution issues

• Partner with Sales to ensure operational alignment for customer programs
• Collaborate with Product Development on operational requirements for new items
• Work with Finance on pricing governance and deductions processes
• Partner with IT on systems impacting channel execution
• Work with Operations teams to support accurate fulfillment execution

• 5 years’ experience in Sales Operations, Channel Operations, Supply Chain coordination, or Commercial Operations
• Experience supporting CPG, wholesale, eCommerce, or retail sales organizations preferred
• Strong process improvement and operational problem-solving skills
• Strong cross-functional leadership experience
• Strong analytical capabilities and attention to detail
• Experience working with ERP systems (D365 preferred)
• Strong Excel and data analysis skills
• Excellent organizational and communication skills

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to complete the “essential job functions” with “reasonable accommodations” and meet all the mandatory qualifications under the ADA guidelines.
• Must be able to lift and carry up to 25 lbs.
• Must be able to…