Senior Renewal Operations Manager

Requirements

• 8+ years in Renewals/Sales Operations, Revenue Operations, Business Operations, Consulting, or a similar role
• Strong analytical and problem-solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail
• Strong working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis
• Expertise in CRM platforms and renewal processes
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management
• Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives
• Autonomy and drive:
  Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment
• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes
• This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes
• The Senior Manager will be a data-oriented leader responsible for proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes
• Lead and oversee the maintenance of critical renewals data and workflows
• Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution
• Drive decisions and act as a key escalation point to assess issues and drive resolution
• Identify process needs and drive future state solutions, translating data model, system, and go-to-market changes into scalable operational workflows while streamlining execution
• Champion data quality improvement initiatives to ensure users have access to accurate and timely information
• Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data informed decision making
• Maintain accurate, up-to-date process documentation and support change management to ensure successful adoption of new and updated processes
• Contribute to special projects and cross-functional initiatives, ensuring operational readiness and providing recommendations as needed