Senior Product Operations Analyst

Job Category:
Supply Chain Management/Operations

City:
Chicago

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries.

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The Senior Product Operations Analyst plays a key role in driving the execution, optimization, and continuous improvement of the product issue operating model. This role is responsible for leading operational coordination, issue analysis, reporting, and cross‑functional process execution related to post‑launch product performance and incident management.

In addition to operational leadership responsibilities, the Senior Analyst partners closely with Product Management and Product Development teams to support product enhancement initiatives, operational scalability, and new product innovation efforts. The role contributes analytical insights, process improvement recommendations, and operational expertise that help improve product quality, accelerate execution, and support strategic business objectives.

This position is intended for a highly capable and proactive individual who can independently manage complex operational activities, influence cross‑functional teams, and contribute to evolving product and technology initiatives, including workflow optimization, automation, and emerging technology enablement opportunities.

This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time.

• Lead intake, triage, tracking, and operational coordination processes for product issues and incidents
• Ensure issues are appropriately prioritized, documented, assigned, and progressed through resolution workflows
• Drive operational discipline and consistency across issue management processes
• Identify process gaps, operational risks, and escalation needs while partnering with stakeholders to improve responsiveness and execution
• Own and maintain dashboards, report frameworks, and operational metrics related to product health, incidents, and performance trends
• Analyze recurring issues, systemic product gaps, and operational patterns to identify actionable improvement opportunities
• Deliver actionable insights that influence decisions across Product and Operations
• Monitor SLAs, operational KPIs, and resolution performance while proactively identifying risks and improvement areas
• Serve as a key operational partner during product incidents, escalations, and cross‑functional response activities
• Coordinate communication, dependencies, action tracking, and stakeholder alignment throughout incident resolution processes
• Lead or facilitate post‑incident review activities, including root cause analysis, documentation, and improvement planning
• Ensure accountability and follow‑through on corrective and preventative actions
• Partner with Product Management and Product Development teams to support product enhancement and new product initiatives
• Contribute operational expertise and analytical support across product lifecycle activities, including requirements gathering, workflow design, solution validation, and process integration
• Support initiatives involving process optimization, automation, AI‑enabled workflows, and emerging technology capabilities
• Conduct research, operational analysis, and business process evaluations to identify opportunities that improve scalability, efficiency, and customer outcomes
• Assist in translating business and operational needs into actionable product or process improvement recommendations
• Recommend and help implement improvements to operational processes, reporting structures, and governance practices
• Support the development of operational standards, best practices, and documentation
• Provide guidance and operational support to less experienced team members as needed
• Foste…