AVP, Client Development

Role Summary/Purpose

As the AVP, Client Initiatives for the Walgreens portfolio, this role will be a key member of the Client Team supporting a portfolio with over 8,000 locations in the United States. The role will interface with the client and will be responsible for leading growth initiatives, developing effective partnerships, and ensuring portfolio compliance in support of program objectives.

• Understand and execute overall retail strategy & portfolio dynamics to develop and support growth strategies.
• Provide leadership and support to all strategic program projects and initiatives, including Card Access and wallet provisioning, Care Credit acceptance online, and SyPI upgrades.
• Oversee compliance/regulatory matters related to the portfolio, update and document dashboards and templates.
• Ensure contractual obligations are met; maintain SLAs and covenant dashboards.
• Identify client CTQs and lead cross‑functional business teams to deliver.
• Act as conduit between GM and cross‑functional leaders (Regulatory, CITs, Revenue Enhancements).
• Communicate clearly and effectively across cross‑functional teams to align on objectives, priorities, and deliverables.
• Build and maintain strong, trusted relationships with client stakeholders to foster ongoing collaboration and partnership.
• Partner with SYF and client team to lead operating reviews and portfolio performance reviews.
• See corporate complaints through to resolution, manage remediation processes, and communicate effectively to SYF and client leadership.
• Continuously research and vet SYF product offerings and enhancements for alignment with the client initiative roadmap.
• Create, maintain, and manage trackers and dashboards within SharePoint or similar tools to provide transparency and progress updates on initiatives.
• Perform other duties or special projects as assigned.

• Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field.
• Minimum of 3 years of experience in client management, program management, or business development, preferably within financial services, retail, or e‑commerce industries.
• Minimum of 3 years of project management experience.
• Minimum of 2 years of experience delivering formal communications to senior business leaders or key external partners.
• Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.
• Strong project management skills, with experience leading cross‑functional initiatives and driving projects through prioritization and governance processes.
• Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.
• Ability to travel 20% of the time; flexibility to travel as required.

• Project management experience within the financial services or retail industry.
• Credit Card or retail branded credit card experience.
• Ability to demonstrate innovation and creative approaches to business needs.
• Proven ability to work independently.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Familiarity with financial products, credit penetration strategies, and retail ecosystem dynamics.
• Proven ability to navigate internal prioritization frameworks and drive initiatives through complex approval processes.
• Familiarity with portfolio governance, risk management, and compliance frameworks.
• Ability to influence, manage, and lead cross‑functional teams.
• Ability to manage multiple strategic initiatives simultaneously.
• Demonstrated analytical and financial skills.
• Strong presentation and communication skills (verbal and written).
• Proven ability to work remotely and independently.

Salary range: $90,000.00 – $ USD annually, with eligible annual bonus based on performance. Compensation will be adjusted according to market in CA, NY Metro, and Seattle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.