Director, Product Enablement & Operations

Overview

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. You will be part of a high‑performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we are transforming how better health happens.

The Director, Product Enablement & Operations is responsible for driving operational excellence, AI enablement, and product lifecycle governance across the Product organization. This role leads Product Operations functions that support operational scalability, tooling strategy, cross‑functional coordination, and execution consistency across product development activities. The Director partners closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI‑enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast‑paced, matrixed environment.

• AI Enablement & Operational Efficiency – Identify, evaluate, and roll out AI tools across the product development lifecycle—road mapping, requirements, design, content ops, documentation— with measurable gains in efficiency and quality. Champion AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes. Track emerging AI trends in product operations, design and run pilots, measure results, and build the business case for broader rollout.
• Tooling & Platform Management – Own the Product organization’s tooling strategy, with accountability for efficiency, adoption, and ROI. Lead change management and adoption programs so new tools land cleanly across product teams.
• Training Framework & Team Development – Build and scale a training program covering onboarding, skill‑building, and ongoing development across product roles. Own onboarding for new hires—set the bar for their first weeks, raise engagement, and shorten time to productivity.
• Strategic Leadership & Cross‑Functional Collaboration – Build and maintain a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met. Build the systems that give product managers the data they need to make better decisions. Define strong communication strategies that provide effective sharing of information, determining the most appropriate communication channels, formats, and frequency.
  
  Run the decision‑making forums on the product operating cadence—surface risks, shape priorities, and get teams aligned faster. Comfortable leading initiatives and reviews with executive stakeholders.

• 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm.
• Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality.
• Designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting.
• Deep understanding of the product development lifecycle in a technology‑focused company.
• Ability to break down complex problems, find root causes, design solutions, and plan rollouts.
• Operates independently—sets direction and ships results on high‑impact, cross‑functional work.
• Proficient in stakeholder management, relationship building, and communication management across executive levels.
• Strong written and verbal communication, including executive‑level presentations on roadmap updates, quarterly objectives, and org‑wide initiatives.
• Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants.
• Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus.
• Bachelor’s degree in a related field, or an equivalent combination of education and experience.

Base salary range:…