Sales Coordinator; Territory

Position Overview

We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments. This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.

• Sales Support & Coordination
  • Provide day‑to‑day administrative and operational support to the Americas sales team
  • Prepare and process customer quotations, sales orders, and contracts.
  • Track quotations to ensure orders are received and processed.
  • Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors.
  • Track order status and proactively communicate updates to customers and sales representatives.
• Customer Relationship Management
  • Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation.
  • Maintain accurate customer records in CRM and ERP systems.
  • Assist in resolving customer issues, including shipment discrepancies and billing questions.
• Cross-Functional Collaboration
  • Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules.
  • Work cross-functionally with Sales, Operations, Business, Accounting, Technical Service, and Import/Export Documentation & Compliance.
  • Prepare export documentation, including commercial invoices, packing lists, certificates of origin.
  • Ensure compliance with international trade regulations and company policies.
  • Maintain organized records of sales transactions and customer communications.
  • Prepare import/export documentation as needed for international trade.
• Reporting & Analysis
  • Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics.
  • Analyze sales data to identify trends and support strategic decision-making.
  • Assist in preparing presentations for internal and external stakeholders.

• Bachelor’s degree in Business Administration or related field.
• 2–5 years of experience in sales coordination, customer service, or administrative support.
• Experience working with SAP is preferred;
  Salesforce experience is a plus.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Detail-oriented with excellent organizational and multitasking skills.
• Strong written and verbal communication skills.

• Attention to detail and accuracy.
• Time management and prioritization.
• Cross-cultural communication and collaboration.
• Problem-solving and adaptability.
• Customer-focused mindset.

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Exposure to international business operations.

Location:

Elk Grove Village, IL

Job : R0133103

Date Posted:

Job Category:
Sales, Marketing & Product Management

Job Schedule:

Full time

Remote:
No

Type:
Regular, full-time

Hours:

Mon – Fri, 40 hours, 8:00am – 5:00pm

Department:
Commercial Operations – Sales Administration

Reports To:

Sales Administration Direct-Channel Supervisor