Lead Business Development & Customer Insights Analyst

Mission

To partner with our members in Illinois and Wisconsin to provide competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

The Lead Business Development & Customer Insights Analyst will help drive strategic growth of the bank, enhance decision making through data analytics, and foster innovation through new product, data or technology development.

• Plan and execute the Bank's strategic plan through market research, advanced data analytics, and targeted customer engagement.
• Identify new opportunities and add value through product development, opportunity sizing, and business process improvement.
• Understand business needs, strategy, competitive landscape, and customer requirements to deliver value aligned with Bank strategy.
• Use data analytics to inform change and track progress toward goals.
• Own, prepare, and occasionally present customer insights, product usage trends, and success metrics for internal reporting, senior management, members, and stakeholders.
• Guide and interpret market research related to economic and market conditions, trends in financial services, and competitive landscape.
• Support new product or system implementation and testing, focusing on integration and adoption of new data and reporting capabilities.
• Collaborate with product managers, Legal, Operations, IT, Risk, and other stakeholders to evaluate product, reporting, and process improvements, especially on new and material product changes.

• Quantify the impact that our Bank delivers to members and the communities we serve.
• Uncover insights that drive member engagement, enhance member experience, and support our product suite.
• Represent the Member and Community Solutions Group in cross-departmental projects relating to data and insights.

• Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.
• MBA or Master’s degree preferred.
• 7+ years of experience in the Financial Services, Real Estate Development, or Economic Development industry, or in roles such as financial market analysis, mortgage/investment research, sales, product development, or corporate strategy.
• Experience may be substituted with relevant education.
• Highly proficient in MS Suite (PowerPoint, Excel, Word) and SQL.
• Advanced SQL and Tableau development skills required.
• Management experience a plus.
• Strong attention to detail and ability to manage large, complex datasets.
• Strong interpersonal skills and ability to collaborate across departments.
• Outstanding analytical and critical thinking skills.
• Ability to manage individual priorities and hold team members accountable.
• Excellent written, oral, and presentation skills for senior leaders.
• Ability to translate complex ideas and analyses to colleagues, new product or system requirements, customer needs, or data insights.

• Highly competitive compensation and bonus package.
• Retirement program: 401(k) and pension plan.
• Medical, dental, vision insurance.
• Lifestyle Spending Account.
• Competitive PTO: five weeks vacation for new employees, 11 paid holidays per year.
• Remote days allocation for flexibility.
• Professional development and mentorship programs, tuition reimbursement.
• Buddy Program for onboarding.
• Central downtown location with public transportation access.

Salary range: $ – $.