Client Success Associate
Listed on 2026-06-24
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM, Business Development
Job Title
:
Client Success Associate (Microsoft Business Applications)
Location
:
Millennium Park / Loop Office – Chicago, IL (In-Person)
Employment Type
:
Full-Time
We are looking for a highly collaborative and communicative Client Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand client business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).
You’ll report to one of our Client Success Managers and play a key role in ensuring a smooth Client onboarding experience, coordinating internal and external stakeholders, and driving client satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.
Key Responsibilities- Partner with Microsoft sales and success teams to understand client goals and business pain points and drive more net new engagements to Imperium
- Own the sales and onboarding journey for new clients, ensuring a seamless transition from sales to delivery
- Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications
- Serve as the first point of contact for Microsoft, building trust and long-term relationships
- Contribute to the improvement of our client success playbook and onboarding processes
- Strong interpersonal and communication skills – both verbal and written
- A background in sales or client-facing roles (preferably within tech or SaaS)
- Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plusA team-oriented mindset with a passion for solving client problems
- Organized, detail-oriented, and capable of managing multiple priorities
- Bachelor’s degree or equivalent experience preferred
- Work at the intersection of client success and cutting-edge technology
- Collaborate directly with Microsoft and enterprise clients
- Commission and performance-based incentives
- Comprehensive benefits package (medical, dental, vision, 401(k), PTO)
- Be part of a fast-paced, mission-driven team in a prime downtown Chicago location
- Opportunities for growth and development in the Microsoft ecosystem
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