McMullan Arts Leadership Intern, Revenue System Operations

McMullan Arts Leadership Intern, Revenue System Operations

Job Category: Curatorial

Requisition Number: MCMUL
002862

Employment Type: Part-Time, Hybrid

Location: 111 S Michigan Avenue, Chicago, IL 60603, USA

Duration: 32 weeks, September 2026 – April 2027 (start week of Sept 21‑25; end week of Apr 26‑30).

The Art Institute of Chicago’s department of Revenue Systems Operations offers a McMullan Arts Leadership internship to support ticket and admissions administration. Interns maintain systems that enable ticket sales and admissions processes, contributing to museum revenue and visitor experience.

• Gain experience in the administration of Galaxy Gateway Ticketing System and associated hardware;
• Get insight into each phase of the design, publishing, and maintenance of admissions events;
• Acquire knowledge of the admissions process in a complex business environment;
• Understand effective data governance;
• Gain practical experience in vendor relations;
• Familiarize themselves with museum operations;
• Hone written and oral business communications skills as part of routine operations and interdepartmental projects;
• Participate in live troubleshooting, process‑improvement and problem solving in a business setting;
• Develop strong communication and organizational skills;
• Develop mentor relationships with field practitioners;
• Build peer‑to‑peer relationships with fellow interns.

• Create admissions events in Gateway Galaxy and associate systems;
• Conduct routine maintenance of admissions hardware;
• Coordinate and compile agendas for interdepartmental meetings;
• Develop and maintain process documentation;
• Troubleshoot admissions‑associated technical issues;
• Assist in the development and implementation of technical and process improvements.
• Attend weekly check‑ins with the position’s mentors: the associate director of Revenue Systems and the Executive Director of Revenue Systems and Business Intelligence;
• Attend intern cohort professional development programs and museum practice seminars.

• Undergraduate or graduate student; recent graduates (within one year of graduation) will also be considered;
• Applicants must be based in the Chicagoland area and/or attending school in the Chicagoland area over the course of the internship term;
• Willingness to learn to effectively operate revenue applications, principally Galaxy Gateway Ticketing System;
• Detail‑oriented and demonstrated organizational skills; ability to multitask and to flexibly prioritize when appropriate;
• Attention to professional self‑presentation, including adhering to staff attire guidelines, being punctual, and engaging warmly with museum visitors and colleagues;
• Strong interpersonal, written, and verbal communication skills;
• Familiarity with MS Office and Google Professional Suite.

$17.50/hour (Maximum 14 hours per week, for a total of up to 448 hours over the course of the internship). This position is not benefits eligible.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at  . This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.