Commercial Strategy and Transformation Lead

Commercial Strategy and Transformation Lead

Chicago, IL 60607, United States

Schedule:
Full Time

Job Type: Hybrid

Salary Type:
Salary

No immigration sponsorship or transfer available for this role

Uber Freight is transforming how our commercial organization operates to create a more seamless experience for customers and customer-facing teams. As a Commercial Strategy & Transformation Lead, you will partner with senior leaders across Sales, Customer Success, Revenue Operations, Pricing, Enablement, Product, and Finance to identify opportunities, design solutions, and lead strategic initiatives that improve commercial performance and reduce organizational friction.

This role sits within the Commercial Strategy & Business Transformation team and will focus on some of the company's highest-priority commercial initiatives, including seller productivity, customer journey optimization, operating model design, process transformation, and cross-functional alignment.

The ideal candidate combines strategic thinking with operational execution. They can diagnose complex business challenges, structure ambiguous problems, influence senior stakeholders, and drive change across large, matrixed organizations. They are also passionate about leveraging AI and emerging technologies to improve productivity, decision-making, and organizational effectiveness.

• Drive high-impact initiatives that improve commercial effectiveness, customer experience, and business performance
• Partner with senior leaders to identify root causes of organizational friction and develop scalable solutions
• Structure ambiguous business challenges into actionable work streams and recommendations
• Lead end-to‑end transformation efforts from problem definition through implementation and adoption

• Analyze and improve seller, customer success, and cross-functional workflows to reduce friction and increase productivity
• Help define and operationalize future‑state commercial processes, governance models, and decision frameworks
• Develop recommendations regarding roles, responsibilities, handoffs, and accountability across commercial teams
• Support initiatives that improve forecasting, planning, resource allocation, and performance management

• Map current-state seller and customer journeys to identify bottlenecks, inefficiencies, and customer pain points
• Design future-state experiences that simplify internal operations while improving customer outcomes
• Define stage-based processes, success criteria, and operating rhythms that create consistency across the commercial organization
• Partner closely with Enablement and Operations teams to drive adoption of new ways of working

• Build strong partnerships across Sales, Customer Success, Pricing, Revenue Operations, Product, Finance, Marketing, and Enablement
• Facilitate executive discussions and working sessions to align stakeholders around priorities and solutions
• Develop executive-ready recommendations, business cases, and decision support materials
• Influence outcomes without direct authority in a highly matrixed environment

• Identify opportunities to leverage AI, automation, and emerging technologies to improve team productivity and business processes
• Incorporate AI-enabled approaches into problem solving, analysis, communication, and execution
• Help evaluate and scale AI-driven workflows across commercial functions
• Act as a thought partner on how the organization can work smarter and faster through technology

• 7+ years of experience in management consulting, commercial strategy, business transformation, revenue operations, GTM Strategy, or related fields
• Experience leading complex cross‑functional initiatives in enterprise B2B organizations
• Demonstrated ability to solve ambiguous business problems and drive measurable results
• Experience developing business cases, operating models, process improvements, or organizational transformation programs
• Strong analytical and structured problem‑solving…