Account Manager

26517 Marks Chicago 1032 W Fulton Market Suite 100 Chicago, IL 60607, USA

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Primary purpose of this role is to ensure long‑term success of our clients in our strategic brand building and packaging design environment. This is by supporting the cross‑functional internal teams to deliver timely and successful package design.

The Account Manager will be the day‑to‑day business lead building and maintaining strong client relationships for a large CPG account. This position acts as brand steward and develops relationships to become a trusted resource to clients.

The Account Manager will support on all aspects of client projects, including communication, quality control, coordination, client relationships, problem solving and execution to ensure successful projects from start to finish. You will be required to work with client stakeholders to provide solutions for large‑scale packaging rollouts across owned brands. This includes partnering with the internal team and clients for end‑to‑end project lifecycle from design through delivery.

• Provide regular updates to clients on project status, deliverables and timelines.
• Collaborate with internal teams, including designers, project managers and production, to ensure projects align with client objectives and briefs.
• Ensure deliverables are met on schedule.
• Monitor project progress, addressing challenges and escalating issues when necessary.
• Keep trackers and status documents up to date.
• Assist in developing client presentations, ensuring they include the assignment, considerations and creative work that meets the brief.
• Support the development of strategic recommendations and solutions that meet the client’s needs with rationale from the team to support creative decisions.
• Participate in client presentations, helping articulate project goals and any insights, supporting in presenting creative concepts.
• Identify opportunities to expand client relationships with recommendations of additional services or solutions.
• Communicate any scope changes to clients, obtaining necessary approvals and managing expectations.
• Manage the complete lifecycle process from creative briefs through to final approval, production, delivery and post‑analysis while working closely with creative/strategy teams, partners and vendors to ensure budgets and timelines are managed appropriately.
• Lead status meetings, creating agendas before and conference reports afterwards.
• Provide strategic critiques and quality check on all design work to ensure high standards are met error‑free and aligned with client feedback.
• Support in project kick‑offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with all team members.
• Ensure the designs presented align with the approved briefs and documentation from clients.
• Understand project needs to identify internal and external resources required to deliver on a project’s objectives.
• Deliver against KPIs on projects and debrief successes and opportunities.
• Manage multiple concurrent project workbacks.
• Research to stay informed about client industries, competitors and trends to proactively provide valuable insights.

• 3‑5 years of creative agency experience in account management and/or project management, preferably at an ad agency or CPG company.
• Experience in packaging design from start to finish—upstream in brand foundation, strategy and innovation, right through to design adaptation and completing artwork through production handed off to prepress.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook, Keynote) essential and knowledge of Adobe Creative Suite (Illustrator, Photoshop, and/or InDesign) an advantage.
• Shows commitment to meeting high…