Solutions Manager

The Contracts Solutions Manager (CSM) will serve a vital role in Epiq’s Contracts Solutions business. This individual will have a player‑coach role, in which they have direct day‑to‑day management responsibility for teams of contract analysts, in addition to performing contract analysis themselves.

The CSM will be involved in all levels of delivery of Contract Solutions projects, including onboarding and training reviewers, setting up Relativity and creating product documentation, leading QC efforts, communicating with clients and assisting with preparing deliverables. This role will be responsible for the successful delivery of contract review projects.

• Manage review teams, lead quality control efforts, provide project reporting, and assist in all other aspects of contract review projects.
• Manage and assist with operational requirements, including work requests, Relativity uploads, and coding panel creation.
• Highly proficient in the use of proprietary and third‑party review software.
• Support the Epiq sales team on client proposals and responses to RFPs, including assisting with budget estimates.

• Experience managing review teams for large projects.
• Experience running quality control processes.
• Very strong Relativity skills and moderate‑to‑strong Excel skills.
• Highly analytical job experience or academic background.
• Intellectual curiosity, desire for professional growth, and drive to provide exceptional client service.
• Exceptional communication skills.
• Entrepreneurial and comfortable in a fast‑paced, unstructured environment.

• Results Oriented – sets stretch goals, works tenaciously, acts with urgency, establishes metrics to monitor progress, and maintains focus by overcoming roadblocks.
• Client Focus – engages with clients (internal and external) prioritizing their needs, builds productive relationships, seeks understanding, and acts to meet client expectations while safeguarding business outcomes.
• Communicating with Impact – expresses ideas clearly, organizes thoughts logically, adapts messaging to the audience, and ensures understanding through active listening.
• Planning and Organizing – develops plans aligned with business strategy, translates objectives into action plans, allocates resources appropriately, and manages competing priorities effectively.
• Problem Solving – identifies problems via pattern recognition, researches and analyzes solutions, determines alternatives, and balances time, information, and impact of decisions.

We are an equal opportunity employer. The following statement applies to all applicants and employees: “Epiq’s policy is to comply with all applicable equal employment opportunity laws by making allemployment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.”