Senior Director - Product Management - Field

What you’ll do:

Senior Director - Product Management for Incentive Compensation will own the ZAIDYN Field Incentives product end to end. The role combines deep IC domain expertise with modern product‑management rigor and a hands‑on understanding of agentic AI. You will lead a team of product managers and work directly with engineering, AI/ML, design, and client success. You will be accountable for adoption, customer outcomes, and revenue impact across the IC portfolio.

You will be the company’s senior voice on IC product strategy to customers, industry analysts, conferences, and internal executive leadership. You will be the architect of our agentic roadmap: which jobs get agent‑enabled first, where humans stay in the loop, and how we measure whether the agents are working.

• Own the multi‑year product vision and roadmap for the IC product line spanning plan design, operations, and field support.
• Translate IC industry trends into product bets – for example benchmarking shifts, MBO adoption, specialty and rare disease dynamics.
• Make explicit build, buy, and partner decisions for every major capability area, including where we differentiate from established competitors and emerging players.
• Own the product P&L view along with the Commercial Operations GM. Track typical SaaS metrics for products such as ARR, gross margin, win rate, retention, expansion. Provide the product view of what drives growth in QBRs and other reviews.

• Define the agentic product strategy and roadmap for Field Incentives. Inventory the jobs to be done across plan design, operations, and reporting. Prioritize agent build sequence based on FTE impact, repetitiveness, data readiness, governance risk, and customer pull.
• Partner with AI and data engineering to translate IC workflows into agent specifications: tool definitions, data access patterns, context, evaluation harnesses, and traces/audit trails.
• Identify and lead the highest‑leverage agent initiatives across field inquiry, sales crediting, eligibility and roster management, data prep and reconciliation, plan refinement, and goal‑setting.
• Define agent success metrics (deflection rate, accuracy, cycle‑time reduction, FTE‑hours saved, customer NPS) and instrument the platform to measure them in production.
• Stay current on the agentic AI frontier such as foundation model capability shifts, tool‑use patterns, evaluation methods, and the agent product moves of competitors.

• Spend significant time with IC leaders, and operations of our Top pharma customers. Run structured discovery on the highest pain workflows.
• Build and run a customer advisory board of IC and commercial operations executives to pressure‑test the roadmap and pre‑validate launches.
• Represent the product externally at ZS and industry events, and in analyst briefings.
• Lead a team of 5–7 product managers. Hire, coach, and develop the next generation of IC product leaders.
• Partner deeply across engineering, design, customer success, and GTM teams to ship and adopt new capabilities on a predictable cadence.
• Own pricing, packaging, and go‑to‑market positioning for IC capabilities, including how agent‑enabled features are bundled and monetized.

• MBA, advanced quantitative degree, or equivalent practical experience
• Incentive compensation domain expertise
  • 15+ years overall experience with 5+ years in life sciences incentive compensation as a practitioner, consultant, or (ideally) product leader, with hands‑on experience across all major plan components.
  • Strong familiarity with the IC vendor landscape and how Life Sciences actually operates IC in practice.
  • Working knowledge of LS commercial data foundations – Rx (TRx/NRx/NBRx), claims, specialty pharmacy, sample data, alignment files, and systems integration patterns.
  • Familiarity with the IC benchmarks that matter to customers such as pay mix by team type and therapy area, MBO weighting, pay‑curve caps, meaningful engagement rate, and budget utilization.
• Product management
  • 8+ years of B2B SaaS or enterprise‑software product management, with at least 3 years at Director level or above, ideally in life sciences or…