Senior Manager, Business Value Services

Salesforce Business Value Services Manager / Sr. Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

This is a high-impact opportunity to join Salesforce's Business Value Services (BVS) team—a unique blend of executive advisory, commercial execution, and strategic consulting.

The BVS team partners directly with senior sales leaders on our largest, most strategic accounts. As Manager / Sr. Manager of Business Value Services, you will engage C-suite and executive stakeholders to shape transformational programs, quantify business outcomes, and drive commercial success. You'll be instrumental in defining value-based strategies, building executive-ready business cases, developing deal structures, and driving differentiated sales motions.

This role sits at the intersection of sales execution and long-term strategy, ideal for commercially savvy consultants with a passion for customer impact and tangible business results.

Responsibilities

• C-Suite Advisory:
  Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals.
• Strategic Account Planning:
  Partner with sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and accelerate deal cycles.
• Value Discovery & Quantification:
  Facilitate customer workshops to uncover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period).
• Business Case Development:
  Lead the creation of compelling business case narratives and executive presentations that communicate Salesforce's differentiated impact.
• Commercial Deal Structuring:
  Partner cross-functionally to shape commercial strategies and support deal negotiations, aligning customer value with Salesforce growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks to accelerate sales outcomes.
• Value Realization:
  Post-sale, partner with customer success and sales teams to track and communicate realized value, reinforcing Salesforce's long-term strategic partnership.
• Thought Leadership:
  Drive internal enablement, methodology evolution, and best practice sharing across sales, solution engineering, industry teams, and other stakeholders, while mentoring junior team members and helping scale value methodologies across Business Value Services and the broader Salesforce organization.

What We're Looking For

• Proven Executive Engagement
  
  Experience:
  
  Ability to lead complex value-driven conversations with C-level stakeholders in Consumer Business Services (CBS)
• Commercial Acumen:
  Track record of shaping deals, influencing commercial strategy, and driving business outcomes across complex, enterprise sales environments.
• Strategic Storytelling
  
  Skills:
  
  Ability to distill complex data and insights into crisp, executive-friendly narratives that influence decision-making.
• Consultative Mindset:
  Background in management consulting, corporate strategy, or customer-facing advisory roles with demonstrable success in outcome-based selling.
• Analytical Rigor:
  Advanced financial modeling and quantitative analysis skills with the ability to simplify and communicate key takeaways.
• Cross-Functional Leadership:
  Experienced in navigating matrixed organizations, driving alignment across sales, solution engineering, pricing, legal, and customer success teams.
• Technology Curiosity:
  Comfort engaging in discussions that bridge business strategy and technology enablement.

Preferred Qualifications

• 10 years of relevant professional experience
• Experience supporting or selling into CBS…