FCM - Account Support Specialist - Chicago, IL

Account Support Specialist

Account Management Support Specialist role supporting corporate client travel programs.

• Manage a portfolio of customers through a centralized Account Support Inbox
• Respond to daily customer requests related to their travel programs
• Deliver business reviews for assigned customers as needed
• Provide ad hoc reporting or set up reporting subscriptions
• Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs
• Coordinate customer requests such as OBT changes, policy updates, unused ticket management, and fare audits
• Partner with Account Managers to support business reviews and client projects
• Assist the Account Management team with campaign‑related and ad hoc tasks
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 1+ year in a customer‑facing role (travel industry experience preferred)
• Strong passion for delivering customer success
• Excellent verbal and written communication skills
• Ability to interpret and use data to support business outcomes
• Proactive, flexible, and solution‑oriented mindset
• Demonstrated willingness to learn and grow professionally
• Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI
• Experience with Salesforce preferred

• Paid Time Off: up to 15 vacation days (pro-rated on hire, rising to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
• Travel perks and discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
• Insurance covering hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan with partial company match (subject to terms and conditions)
• Global career opportunities within a network of brands and businesses

Location:

Chicago, IL

Salary: $55,000 per year (base salary varies with experience, location, and role requirements)

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at