Revenue Operations Strategist & Governance

Requirements

• 5+ years of experience in Revenue Operations or Sales Operations in a high-growth SaaS environment
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• Proven experience partnering closely with senior sales leadership (e.g. VP/SVP level)
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• Proven ability to influence Account Executives and improve deal outcomes without formal authority
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• Strong analytical skills with experience in data modeling, reporting, and dashboarding
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• Hands-on experience using Gong (or similar) for deal inspection, coaching, and enablement
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• Experience leveraging AI tools to drive sales efficiency and improve decision-making
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• Deep understanding of sales processes, pipeline management, forecasting, and CRM best practices
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• Strong knowledge of quote-to-cash processes, deal governance, and approval workflows
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• High level of integrity and attention to detail, with a track record of maintaining data quality and enforcing standards
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• Ability to balance commercial agility with operational discipline
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• Confidence to challenge stakeholders and enforce standards when required

• Tacton is seeking a Senior Manager, Revenue Operations to act as the primary operational partner to the SVP of Sales (North America)
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• This role sits at the intersection of revenue growth and operational governance, requiring a unique ability to drive commercial performance while enforcing discipline, data integrity, and process adherence
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• You will operate in close partnership with the sales organization, contributing insights to pipeline reviews, deal discussions, and forecasting cadences without owning or leading the sales management process
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• At the same time, you will serve as a control point for deal quality, CRM hygiene, and quote-to-cash execution
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• You will work directly with Account Executives on active opportunities, providing candid, data-driven guidance on deal strategy, qualification, and next steps
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• Your role is to improve deal quality and win rates through insight and challenge, not to manage salespeople or own deal execution
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• Act as a strategic advisor to the SVP of Sales, providing data-driven insights to improve pipeline health, deal progression, and win rates
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• Proactively identify risks and opportunities across the pipeline and guide AEs and sales leadership on actions required to improve outcomes
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• Support and enhance pipeline reviews, deal inspections, and forecasting processes by providing structured insights, risk assessments, and recommendations to sales leadership
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• Drive adoption of best practices in opportunity management, qualification (e.g. MEDDIC), and sales execution
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• Enforce adherence to sales rules of engagement, approval processes, and commercial policies
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• Ensure high standards of CRM data quality, pipeline accuracy, and forecasting integrity
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• Act as a key stakeholder in deal structuring, approvals, and contract governance
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• Maintain discipline across the quote-to-cash process to ensure accurate downstream reporting and invoicing
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• Support territory planning, pipeline coverage analysis, and performance tracking
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• Work directly with AEs and sales leadership to provide structured recommendations to improve deal outcomes
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• Analyze pipeline, activity, and performance data to identify trends, risks, and opportunities
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• Deliver candid, constructive feedback, grounded in data and insights, even when it challenges current deal strategy
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• Prepare and deliver structured insights ahead of pipeline and deal review processes, highlighting stalled or at-risk opportunities and recommended actions for sales leadership
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• Leverage Gong insights to conduct targeted deal reviews with AEs, highlighting risks, missed signals, and improvement opportunities
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• Provide evidence-based feedback using call data to improve messaging, discovery quality, and stakeholder alignment
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• Build and maintain enablement libraries in Gong in collaboration with Product Marketing and Product Management
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• Translate call and deal insights into scalable coaching programs, playbooks, and training materials
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• Support sales leadership with actionable insights for coaching AEs and improving win rates
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• Identify and implement AI-driven opportunities to improve sales effectiveness, pipeline quality, and operational efficiency
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• Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to:
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• Improve deal inspection and risk identification
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• Automate manual processes and reporting
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• Enhance forecasting accuracy and pipeline visibility
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• Partner with Go-to-Market teams to embed AI into daily workflows and decision-making
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• Act as a control point for deal structuring, pricing governance, and approval workflows
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• Ensure all deals comply with internal policies and approval matrices
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• Support complex deal execution by coordinating with Legal, Finance, and other stakeholders
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• Ensure accuracy and completeness across the quote-to-cash process
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• Maintain high data quality standards across CRM and revenue systems
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• Perform regular audits of key data points including ARR, pipeline, and deal attributes
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• Ensure deal data is structured to support downstream processes such as invoicing and…