FCM - Account Support Specialist - Chicago, IL

Account Support Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

Join FCM as an Account Management Support Specialist and be at the forefront of delivering exceptional service to a diverse corporate client base. In this fast-paced, high-impact role, you'll support customer travel programs while building meaningful relationships and identifying opportunities for growth. Every day brings new challenges, learning opportunities, and exposure to complex travel solutions. This is an ideal role for someone eager to grow a career in corporate travel and account management within a globally recognized team.

Key Responsibilities

• Manage a portfolio of customers through a centralized Account Support Inbox
• Respond to daily customer requests related to their travel programs
• Deliver business reviews for assigned customers as needed
• Provide ad hoc reporting or set up reporting subscriptions
• Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs
• Coordinate customer requests such as OBT changes, policy updates, unused ticket management, and fare audits
• Partner with Account Managers to support business reviews and client projects
• Assist the Account Management team with campaign-related and ad hoc tasks
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 1+ year in a customer-facing role (travel industry experience preferred)
• Strong passion for delivering customer success
• Excellent verbal and written communication skills
• Ability to interpret and use data to support business outcomes
• Proactive, flexible, and solution-oriented mindset
• Demonstrated willingness to learn and grow professionally
• Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI
• Experience with Salesforce preferred

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion :
  Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:
  We offer genuine opportunities for people to grow and evolve
• We back our people all the way:
  We are strongly committed to supporting every single employee in their professional and personal development.
• G…