Product Manager

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.

JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams
, Traxxall maintenance tracking software,
Parts & Engines
, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform.

JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at

JSSI is transforming into an AI-first technology and product organization, and Product Managers are at the heart of how that transformation gets executed. Reporting to a Director of Product, you will work within a specific business unit as a trusted product partner — owning discovery, requirements, and delivery oversight for a portfolio of products and initiatives that matter to the business.

This is not a coordination role. You will build your own relationships with business unit stakeholders, run structured discovery to understand what they actually need, and translate that into clear, prioritized specs that our engineering teams and AI agents can work from. You will use AI as a core part of how you work every day — writing requirements faster, synthesizing user feedback at scale, and continuously finding ways to do more with less time.

You will partner closely with your Director of Product, who owns the overall BU relationship and team strategy. Within that partnership, you are expected to show up as a proactive, trusted presence with the business — not someone who waits to be pointed at a problem, but someone who finds them.

Build and maintain business relationships

• Develop strong working relationships with business unit stakeholders — understand their goals, workflows, and pain points well enough to represent them accurately to engineering
• Serve as a responsive, reliable point of contact for your stakeholders; triage incoming requests and manage expectations clearly
• Partner closely with the Director of Product to ensure alignment on priorities and communicate the full picture back to the business

Run structured discovery and requirements

• Lead discovery for assigned initiatives: ask the right questions, separate what stakeholders ask for from what they actually need, define the problem before proposing a solution, and break the ask into phases that deliver value quickly and allow for iteration
• Own the spec library for your portfolio: write and maintain clear, AI-ready requirements that Solution Architects and engineering teams can work from directly
• Use AI to accelerate the requirements process — generating first drafts, synthesizing input from multiple stakeholders, and maintaining living documentation as products evolve
• Use AI to build mockups and prototypes that make the proposed solution tangible — pressure-testing ideas with stakeholders before engineering invests in the build
• Define acceptance criteria and ensure solutions meet business intent before and after release

Drive delivery and adoption

• Partner with Solution Architects through the delivery cycle; stay close enough to the build to catch misalignment early
• Own release communication to your business unit; ensure stakeholders know what’s…