CashPro Service Product Manager

Position Overview

This position is for a global Cash Pro Product Manager I who will be a member of the team responsible for supporting existing digital service capabilities as well as delivering new features. You will have strong organizational skills and the ability to manage multiple high‑priority tasks for the business, while communicating clearly across all levels and engaging in public speaking.

• Identify and create plans for product development, researching new capabilities, partnering with designers to define the user experience, and writing the business requirements to share with technology for cost estimation using our agile project management application.
• Deeply understand Cash Pro product functionality, marketplace trends, and the competitive landscape, connecting with internal stakeholders around the globe to obtain meaningful insights that develop products that solve client needs. Leverage data and metrics to inform business decisions, using reports to build business cases for initiatives, define goals, and monitor key performance indicators to track feature adoption and success metrics.
• Create and deliver presentations demonstrating Cash Pro Reporting features, and cross‑train to represent the broader Cash Pro organization in internal and external forums.
• Manage projects end‑to‑end through the product lifecycle, bringing new capabilities to market while managing timelines and budgets.
• Maintain close partnership with technology teammates and vendors through the agile development methodology, required governance and compliance approvals, and early risk identification and mitigation of issues.
• Support weekend release activity associated with product launches.
• Partner with the Commercialization team post‑launch to spread awareness and excitement of new solutions and increase adoption and penetration.
• Serve as a subject‑matter expert for all Service applications, acting as the go‑to product contact for internal partners in the event of issues or escalations and stakeholder questions.
• Serve as an innovation champion and thought leader, identifying new opportunities for product enhancement as well as internal efficiencies and process improvements to simplify and improve the client experience.
• Conduct market research, monitor industry trends, and track regulatory changes to identify necessary product enhancements.

• Proactive and reliable: A motivated self‑starter with high attention to detail and the ability to manage a workload across competing priorities and stakeholders autonomously.
• Inclusive and inspiring: A team player who values collaboration, celebrates shared success, and actively seeks diverse thoughts and backgrounds.
• Authentic and passionate: A highly engaged teammate whose intensity and intentions align with an enthusiasm for the work we do for clients and communities.
• Innovative and curious: A strategic thinker inspired to generate out‑of‑the‑box ideas and solutions, embracing change with a future‑forward mindset.
• Confident and agile: A communicator who values giving and receiving feedback, easily builds relationships, and is quick‑thinking, flexible, and always learning and sharing knowledge.
• Experience with building digital service capabilities.
• Strong analytical skills.
• Fluency with AI technology and its applicability with the digital service experience.
• Strategic thinker balanced with tactical execution skills.
• Ability to work on cross‑functional, global teams across multiple time zones, fostering strong working relationships.
• Ability to synthesize multiple inputs from various stakeholders into a cohesive message to drive alignment.
• Strong communicator with experience creating and facilitating presentations to educate internal and external audiences across all levels within an organization.
• Comfortable with public speaking, both in virtual and in‑person events.
• Ability to perform data analysis and define key metrics to measure success; experience with large, complex data sets, including Microsoft Excel formulas and pivot tables.
• Required to comply with workplace excellence policies pertaining to in‑office presence.
• A minimum of 5 years of relevant work…