Membership Specialist

About Us: The Griffin Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) expose guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences.

The Museum of Science and Industry provide programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you!

The Membership Specialist is an integral part of the Membership team responsible for executing the organization’s programs to attract, retain and serve its members. This role is primarily responsible for the execution of a strategic plan for member acquisition and renewal via direct mail, digital channels and onsite conversions. They will also help plan and run member events, track membership fulfillment and oversee ongoing member satisfaction initiatives.

They will work extensively with other Museum departments to develop accurate and member-centered communications and provide meaningful onsite experiences.

Responsibilities

• Work with direct mail vendor to manage Membership acquisition, renewal and fulfillment programs, ensuring timely delivery of membership materials to prospective, new and renewing members.
• Partner with the marketing team to promote membership through digital communication channels including email, website, digital advertising and more.
• Work with ticketing to ensure members are receiving their benefits when reserving tickets, parking and purchasing event tickets.
• Help plan and run multiple member events throughout the year.
• Work extensively with the External Affairs Operations team to ensure the highest level of data integrity and communication about member promotions, appeals, and member information updates.
• Partner with the Guest Services team to ensure staff are knowledgeable about membership and benefits.
• Work on internal teams and interact with staff on all levels to ensure and promote the membership program.
• Request and/or generate reports from Salesforce (donor and marketing database), such as Ticketure (ticketing system) and Marketing Cloud (email).
• Help oversee and assist with Member fulfillment and customer service.
• Assist at the Membership Desk as needed during peak seasons.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree and 2 to 4 years related experience in membership, non for profit or higher education setting.

• Strong collaborator who works well independently or on team projects.

• High level of initiative and exceptional problem-solving skills.
• Excellent oral and written communications skills.
• Demonstrated ability to manage multiple tasks effectively, to set priorities, maintain an organized schedule and observe and respect deadlines.
• Prior project management and event planning experience.
• Strong Microsoft office skills (Word and Excel);
  Salesforce experience a plus.
• Ability to work occasional weekends and evening special events.

Language
:

• Ability to read and interpret documents such as safety rules, scripts, standard operating procedures, etc.
• Ability to speak effectively before groups of guests and employees.

Physical
:

• While performing the duties of this job the employee is regularly required to speak loudly and clearly
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch,…