Customer Relations Project Manager

Overview

Location:

Hybrid role based out of our Lockport office.

Job Purpose:

Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

• Oversee End-to-End Order Management:
  Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication:
  Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability:
  Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times:
  Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders:
  Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy:
  Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs:
  Address product or service issues, manage corrective actions, and coordinate sampling/testing programs.
• Implement National Programs Locally:
  Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

• Strong interpersonal skills including customer interface.
• Ability to quickly absorb new knowledge and utilize new software.

$53,100 - $72,800 annually.

• 3-5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or People Soft.

Bachelor's Degree Preferred.

• Healthcare benefits (including medical, dental, vision, and health savings account).
• Life insurance, AD&D and disability insurance.
• 401(k) with match.
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Annual profit‑sharing program.