Business Operations Specialist

About the Role

As a Business Operations Specialist, you will support Clinical Operations Managers and Product Managers by owning and driving the operational activities that improve performance across the therapist network. You will act as a key operational partner focused on optimizing therapist productivity, member access, and treatment adherence through strong data analysis, execution, and follow‑through.

• Help people with OCD get better and stay better by providing top‑notch care through diagnoses, assessments, and evidence‑based psychotherapy via the NOCD video platform
• Manage your caseload and schedule
• Maintain complete and timely clinical documentation using the NOCD EHR system
• Participate in NOCD clinical consultation, training, and advance your knowledge and practice of evidence‑supported treatments for OCD
• Collaborate with our network of providers to help develop and reinforce treatment decisions

• Support Clinical Operations Managers in achieving operational goals and key performance metrics across assigned teams by augmenting clinical performance in the network.
• Monitor and analyze key performance indicators including:
  • Unadjusted % to committed hours
  • Therapist retention
  • Therapist utilization
  • Scheduling accuracy to protocol
  • Seen at clinically recommended frequency
  • Capacity management
• Identify trends, performance gaps, and operational opportunities through data analysis.
• Build recurring reports, dashboards, and operational summaries to drive action and decision‑making.

• Partner with Clinical Operations Managers to implement initiatives that improve business performance.
• Coordinate follow‑up activities and action plans with therapists and operational teams.
• Track and monitor completion of key activities and interventions.
• Escalate risks, barriers, and operational concerns as appropriate.
• Support workflow improvements and process standardization efforts.

• Partner with teams including Clinical Operations, Network Growth, Product, Revenue Cycle, and other operational stakeholders.
• Assist with operational projects and initiatives aimed at improving member experience and therapist effectiveness.
• Serve as an operational liaison to ensure timely execution of priorities.

• Bachelor's degree in Business, Operations, Analytics, Healthcare Administration, or related field preferred; MBA or Master’s a plus.
• 1‑5 years of experience in business operations, healthcare operations, workforce management, analytics, or a similar role.
• Exceptional critical thinking and problem‑solving skills, with the ability to move beyond surface‑level symptoms to identify root causes and implement sustainable solutions.
• Strong analytical skills with demonstrated experience using data to identify trends and drive decisions.
• Advanced proficiency in spreadsheets and data tools (Excel, Google Sheets, SQL, Tableau, Looker, or similar).
• Highly organized with exceptional attention to detail.
• Strong ability to manage multiple priorities simultaneously.
• Demonstrated ability to drive follow‑through and hold teams accountable to action items.
• Strong written and verbal communication skills.
• Comfortable working in a fast‑paced and rapidly changing environment.

• Highly proactive and action‑oriented
• Strong problem solver
• Data‑driven decision maker
• Excellent follow‑up and ownership mentality
  
  Comfortable navigating ambiguity
• Collaborative partner with strong relationship‑building skills

We’re committed to supporting your growth, both professionally and personally. With an inclusive culture and ongoing learning opportunities, we are here to help you thrive and do the best work of your life. At NOCD, you will:

• Help scale one of the fastest‑growing specialty behavioral health organizations in the world.
• Work directly with operational, clinical, product, and business leaders to solve meaningful challenges at scale.
• Use data, technology, and critical thinking to drive measurable improvements in member outcomes and business performance.
• Contribute to a mission that helps people reclaim their lives from one of the world’s most…