CashPro Service Product Manager

Job Overview

Bank of America is seeking a Global Cash Pro Product Manager I to support existing digital service capabilities and deliver new features.

The role requires strong organizational skills, multi‑tasking, clear communication, and public speaking abilities.

As a Cash Pro Service Product Manager, you will own the end‑to‑end digital service user experience, manage roadmap initiatives, define business requirements, oversee feature launch, and drive commercialization.

• Identify and create plans for product development, researching new capabilities, partnering with designers to define the user experience and write the business requirements to share with technology for cost estimation leveraging our agile project management application.
• Deeply understand Cash Pro product functionality, marketplace trends and the competitive landscape, connecting with internal stakeholders worldwide to gain insights that help develop client‑oriented products.
• Leverage data and metrics to inform business decisions, using reports to build business cases, define goals, and monitor key performance indicators to track feature adoption and success metrics.
• Create and deliver presentations demonstrating Cash Pro Reporting features as well as cross‑train to represent the broader Cash Pro organization in internal and external forums.
• Manage projects end‑to‑end through the product lifecycle, bringing new capabilities to market while managing timelines and budgets.
• Maintain close partnership with technology teammates and vendors through the agile development methodology, required governance and compliance approvals, and early risk identification and mitigation of issues.
• Support weekend release activity associated with product launches.
• Partner with the Commercialization team post‑launch to spread awareness and excitement of new solutions and increase adoption and penetration.
• Serve as a subject‑matter expert for all Service applications, acting as the go‑to product contact for internal partners in the event of issues, escalations, or stakeholder questions.
• Serve as an innovation champion and thought leader, identifying new opportunities for product enhancement as well as internal efficiencies and process improvements to simplify and improve the client experience.
• Conduct market research, monitor industry trends, and changes in regulatory requirements to identify necessary product enhancements.

• Proactive and Reliable: self‑starter with high attention to detail and ability to manage competing priorities across stakeholders.
• Inclusive and Inspiring: team player who values collaboration and celebrates shared success.
• Authentic and Passionate: highly engaged teammate with enthusiasm for client and community impact.
• Innovative and Curious: strategic thinker who challenges the status quo and embraces change.
• Confident and Agile: strong communicator who values feedback, builds relationships, and adapts quickly.
• Experience with building digital service capabilities.
• Strong analytical skills.
• Fluency with AI technology and its applicability with the digital service experience.
• Strategic thinker, balanced with tactical execution skills.
• Ability to work on cross‑functional, global teams across multiple time zones, fostering strong working relationships.
• Ability to synthesize multiple inputs from various stakeholders into a cohesive message to drive alignment.
• Strong communicator with experience creating and facilitating presentations to educate internal and external audiences across all levels within an organization.
• Comfortable with public speaking, both in virtual and in‑person events.
• Ability to perform data analysis and define key metrics to measure success. Experience working with large, complex data sets, including Microsoft Excel formulas and pivot tables.
• Required to comply with workplace excellence policies pertaining to in‑office presence.
• A minimum of 5 years of relevant work experience.
• Undergraduate degree required. Minimum: BS or BA degree.

• Background in Global Payments and Treasury Management/Cash Management.
• Strong understanding of payments processing lifecycle for major payment types such as ACH,…