Tech Writer

Job Description

Convert approximately 2,000 existing SOPs into a new standardized template by end of year

Use Copilot/AI tools to assist in drafting and updating documentation, identifying gaps in content

Meet with stakeholders (including Susan and other business leaders) to gather missing information and validate procedures

Translate existing documentation into updated formats with new required fields

Create job aids and step‑by‑step guides to support SOP conversion process

Manage progress through trackers and attend weekly check‑in meetings

Collaborate across teams to ensure alignment on documentation standards and procedures

Support remediation efforts tied to audit findings related to SOPs and process gaps

Perform manual adjustments and edits to ensure accuracy and completeness of documentation

Adapt quickly to shifting priorities and additional project needs as they arise

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Strong technical writing experience, specifically with SOPs and procedural documentation
• Tech‑savvy with experience using AI tools such as Copilot or similar assistants
• Ability to review, adapt, and convert existing documentation into standardized templates
• Experience working cross‑functionally and gathering information from stakeholders
• Strong communication skills; not afraid to ask questions or drive clarification discussions
• Highly organized; able to manage trackers, timelines, and multiple SOP conversions
• Self‑starter who can work independently with weekly touchpoints
• Comfortable pivoting priorities and adapting to evolving requirements
• Project management mindset with ability to handle structured deliverables at scale;
  Experience supporting audit remediation or working with audit findings
• Background working in financial services or B2B environments
• Experience working with large‑scale documentation transformations (e.g., 1000+ documents)
• Familiarity with process improvement or operational excellence initiatives
• Exposure to Rogers organization or similar operational frameworks
• Experience working with leadership‑level stakeholders