Program​/Project Manager

Responsibilities Program Orchestration & Operating Model

• Design, manage, and continuously improve the Agile/Scrum operating model for the AEO program, including 2-week sprint cadences, sprint planning, and burndown tracking
• Define sprint outputs and expectations, and hold workstream owners accountable to delivery commitments
• Build and maintain the program charter, roadmap, and sprint plans; adapt as priorities evolve
• Manage and expand the central workstream structure across all AEO pillars, ensuring coverage, clarity, and ownership at every level

• Own and maintain the  workspace, including sprint tracking boards, cross-workstream dashboards, and institution-level views
• Serve as the system administrator for all AEO project tooling—ensuring boards are current, accurate, and useful to all contributors
• Drive adoption of centralized execution systems across the team; migrate work away from ad hoc tracking into a single source of truth
• Maintain status dashboards for both core team and executive (Steer Co) audiences

• Schedule and facilitate the full operating rhythm: daily standups, weekly core working sessions, and biweekly Steer Co meetings
• Create and distribute agendas, pre-reads, and rolling meeting notes for all recurring sessions
• Drive follow‑up and accountability after every meeting—tracking open actions to closure
• Identify and elevate blockers, risks, and dependencies before they become problems

• Produce sprint reports including status summaries, burndown data, and workstream outputs
• Build and distribute Steer Co updates and email communications on a biweekly cadence
• Maintain institution-level status trackers and consolidate completed, in‑progress, and at‑risk work into clear reporting
• Translate day‑to‑day execution activity into leadership‑ready visibility—ensuring executives always have an accurate picture of program health

• Act as the connective tissue across all AEO work streams—aligning workstream owners, tracking dependencies, and ensuring outputs are delivered on schedule
• Coordinate across digital presence pillars (e.g., review platforms, social/community channels, content, and site) to keep work integrated and on track
• Facilitate alignment on shared priorities such as topic strategies, review campaigns, and faculty/ambassador activation programs
• Manage agency and vendor coordination: scheduling kickoffs, aligning timelines and attendees, and tracking execution readiness

• Build and maintain centralized documentation repositories organized by workstream, ensuring materials are current, accessible, and version‑controlled
• Own the AEO SharePoint environment as the program’s central knowledge hub
• Enforce documentation standards across the team: upload compliance, naming conventions, and visibility across functions

• Consolidate incoming ideas, requests, and priorities from stakeholders into a structured backlog
• Translate intake into actionable  tasks and sprint backlog items; ensure nothing gets lost or deprioritized without visibility
• Partner with leadership to support prioritization decisions based on program goals and capacity

• Provide hands‑on project management support for individual work streams as needed, including reviews and reputation operations, agency onboarding and coordination, social ambassador and faculty programs, and platform operations (e.g., profile claiming, ticket submission, IT coordination)
• Submit and track operational tickets (e.g., Service Now) and drive cross‑functional resolution of blockers

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred
• 3–5 years of experience in program or project management, preferably in a digital marketing, agency, or cross‑functional enterprise environment
• Hands‑on experience with Agile/Scrum methodologies, including sprint planning, backlog management, and burndown reporting
• Demonstrated experience with  or a comparable project management platform (Asana, Jira, Azure Dev Ops,…