Senior Product Manager​/Chicago​/Hybrid

Join a leading B2B digital commerce organization as a Senior Product Manager working on customer onboarding and customer data platforms that power enterprise-scale operations. This full-time role focuses on building and scaling modern customer information systems across web, API, and backend technologies. You’ll be part of a division driving transformation of how customers register, onboard, and interact with core digital products.

This is a high-impact role where you’ll own product strategy for customer onboarding and lifecycle management in a complex enterprise environment. The team is reimagining how customer accounts are created and managed at scale, and they’re looking for someone who can lead discovery, make strategic tradeoffs, and deliver measurable business outcomes. You’ll have the opportunity to work closely with UX, engineering, data, and business stakeholders while building products that directly improve customer experience and operational efficiency.

• 7+ years of product management experience with direct ownership of product strategy and outcomes
• Experience building customer-facing B2B products
• Strong background in customer onboarding, registration, or lifecycle workflows
• Experience working with APIs, data systems, and backend platform integrations
• Proven ability to drive measurable business outcomes such as conversion, activation, or retention
• Experience partnering cross-functionally across engineering, UX, and business stakeholders

• Experience with CRM platforms or customer data systems
• Background in ecommerce or high-scale digital platforms
• Experience working in complex enterprise environments
• Strong product discovery and prioritization skills
• Ability to evaluate technical tradeoffs and system design decisions

• 40% Backend systems, APIs, and data flows
• 30% Customer-facing web and UX-driven experiences
• 30% Product strategy, discovery, and roadmap ownership

• 40% Hands On product strategy and decision making
• 20% Management Duties across roadmap and prioritization
• 40% Team Collaboration with engineering, UX, and business stakeholders

• Bonus eligible
• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.