Manager of Modal

Reports To:

Senior Director of Modal Performance

Location:

Chicago, IL

Environment:
Hybrid (3 days required onsite per week)

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

As a Manager of Modal Performance
, you will be responsible for contributing to North America transportation strategy for our Redwood SCS Managed solution and the successful execution of that strategy. The role focuses on core vendor performance KPIs, vendor data integrity and score carding, vendor QBRs, vendor management strategy, core strategic account support, strategic network management, performance improvement strategy, and modal service delivery.

• Responsible for establishing the North America Procurement solution delivery for TL, LTL, Intermodal, Parcel and Air freight
• Responsible for establishing vendor KPIs and developing processes to capture key data points, including on‑time service, tender acceptance, spot engagement, and tender givebacks
• Manage operational escalations related to vendor service and performance
• Develop and conduct strategy for performance improvement and service remediation
• Manage and conduct current, historical and market rate analysis, perform quarterly impact benchmarking studies, conduct quarterly QBRs
• Work with the Procurement and Technology Department to assist on customer reporting and performance metrics
• Help manage any new customer projects or initiatives while working with the Procurement and Technology Team
• Deploy vendor‑facing Q  strategy and top 25 reporting feedback quarterly
• Look to hire and train team in North America including Mexico and Canada
• Understand our customer networks and continue to develop, support, and drive down customer costs
• Work with the SCS Audit Team to drive down and develop strategies that will eliminate any vendor aging issues for both fully managed and co‑managed customers

• Be a team player
• Manage between 3-5 support roles
• Train and develop any new modal performance support roles in North America
• Learn to work with such cross‑functional groups as implementation, AP, knowledge services, operations, and sales leadership, customer success, EDI
• By applying functional experience, identify ideas with other functional leaders, employees and customers to create and influence opportunities for quality improvement throughout the organization
• Instills a sense of urgency and drives problems toward resolution
• Holds self and others accountable

• Networks across the organization and develops successful internal and external relationships
• Provides input and feedback to key leadership positions about process improvement opportunities
• Promotes the leveraging of capabilities, ideas and processes within the team and across the organizational boundaries
• Communicate effectively and in a timely manner

• At least 5 years of combined experience in carrier procurement and logistics/operations
• Solid understanding of transportation carrier/service providers contracts, all modes, transit time, and networks
• Understanding of mode rate structures (such as air, TL, LTL, parcel and international)
• Understand the FP&A audit process and payment process to vendors
• Understand reporting trends and translate into verbal direction to impact results
• Ability to work independently under tight deadlines in a rapidly changing environment
• Availability to travel 5-10% of the time
• Self‑motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as…