Program Lead

Job Description

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Project management role supporting Global Markets Operations. Role focuses on delivery of key operations excellence & strategic programs like Traded Product Collateral, Ops Simplification and upcoming Gen AI initiatives. This includes project management of critical projects end to end across all Global Markets Operations functions. Role faces off to Senior Stakeholders and coordinates delivery across Ops SMEs and multiple technology teams.

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross‑functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross‑functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency in project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

• 5-7 years of Project management experience in Financial Services Industry.
• Proven track record of delivering complex projects on time and on budget, with ability to manage multiple projects concurrently.
• Expert in using Excel to analyze complex data set.
• Experience in writing business requirements, test plans and supporting UAT.
• Expert in using PowerPoint to tell an effective story.
• Organized and able to operate with limited direction.
• Clear and concise communications with ability to influence senior leaders.

• PMP certification is a plus.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Preferred experience in Global Markets Operations across any of the following products:
  Equities, Fixed Income, Commodities, FX, Derivatives and Futures & Options, with knowledge of the end‑to‑end trade lifecycle (execution through clearing and settlement).
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Experience in using AI tools like Co‑Pilot.

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Workforce Planning

1st shift (United States of America)

Pay range: $76,700.00 - $ annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.