Legal Operations Manager

Responsibilities

• Manage day-to-day operations of our e-billing platform (Brightflag), including matter setup, user management, invoice workflows, and integrations.
• Own the end-to-end Legal budget across outside counsel, software, professional services, travel, and operating expenses; lead annual planning and monthly forecasting.
• Build and maintain KPIs, dashboards, and reports to track spend, forecast accuracy, trends, and risks; translate insights into actions for Legal leadership.
• Oversee the full law firm lifecycle—from onboarding and billing guidelines to performance management, rate benchmarking, and savings enforcement.
• Implement best practices for invoice review, accruals, and global billing compliance; partner with AP, Tax, and Procurement to streamline payment procedures.
• Drive operational improvements through process design, documentation standards, automation, and AI-enabled efficiencies that reduce manual work.
• Lead training for internal teams and outside counsel on systems, billing standards, and matter management best practices.
• Serve as primary liaison for outside counsel billing inquiries and cross-practice administrative coordination; step into adjacent priorities as a versatile program owner.

• 3+ years in legal operations, legal financial management, paralegal, or comparable in-house role with ownership of complex, cross-functional workflows.
• Deep experience in budgeting, forecasting, accruals, spend management, vendor oversight, and e-billing platforms (Brightflag or similar).
• Advanced Excel skills for modeling and reporting; familiarity with Microsoft 365, Airtable, e-signature tools, Zip, Jira, and Slack.
• Proven ability to operate independently, prioritize effectively, and deliver with exceptional attention to detail in a fast-paced SaaS environment.
• Strong communicator who can influence stakeholders, translate financial data into business insights, and drive alignment across Legal and Finance.
• Process-minded operator with a track record of implementing automation, integrations, and scalable systems that improve efficiency and compliance.
• Bachelor’s degree or equivalent practical experience required; advanced degree or relevant certifications are a plus.

United States Pay Range $113,000 — $141,500 USD

This role is also eligible for equity and benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation, and beyond.