Storm Specialist & Engagement Manager

Overview

Itron is innovating new ways for utilities and cities to manage energy and water. The Engagement Manager & Storm Specialist plays a critical role in advancing customer success and product excellence for Itron Resiliency Solutions, focusing on emergency preparedness, storm response, and utility resiliency.

• Serve as a primary customer contact for utility clients, supporting onboarding, training, adoption, ongoing engagement, and feedback collection to promote long‑term customer success.
• Develop and deliver tailored onboarding plans that align customer needs, operational priorities, and business outcomes with Itron’s Storm Impact EP&R solution.
• Create and maintain clear, accessible user guides, training documentation, and enablement materials for diverse customer audiences.
• Lead customer training sessions, product walkthroughs, and solution demonstrations in an engaging, inclusive, and goal‑aligned manner.
• Build trusted, authentic relationships with stakeholder audiences, strengthening adoption and partnership.
• Partner with utility customers to understand business processes, storm response workflows, resiliency needs, and opportunities for solution optimization.
• Conduct end‑to‑end analysis of Itron Resiliency Solutions’ EP&R capabilities to identify opportunities for enhancement, automation, integration, and improved customer value.
• Collaborate cross‑functionally with product management, engineering, sales, and internal teams to communicate customer needs, support solution enhancements, and contribute to product innovation.
• Gather, synthesize, and prioritize customer feedback to inform product direction, roadmap discussions, and continuous improvement initiatives.
• Perform market and competitive research to stay informed on utility industry trends, emergency response practices, and evolving customer expectations.
• Support post‑storm assessments by analyzing storm event performance, customer impact, and predictive solution accuracy, translating findings into actionable recommendations.
• Present performance insights, solution value, and improvement opportunities to customers and internal stakeholders using data‑driven, customer‑focused storytelling.
• Participate in customer‑facing sales discussions, strategic meetings, and product demonstrations to articulate solution benefits and business outcomes with confidence and clarity.
• Develop sales enablement materials such as presentations, case studies, datasheets, and customer success content reflecting Itron’s value proposition and industry expertise.
• Demonstrate accountability for delivering high‑quality work, managing priorities effectively, and contributing to a collaborative and agile team environment.

• Bachelor’s degree in Meteorology, Atmospheric Sciences, Emergency Management, Engineering, Business, or a related field, or equivalent combination of education and relevant experience.
• Professional experience as a meteorologist or in a related storm analytics, weather operations, resiliency, or emergency response role.
• Experience engaging with customers in a consultative, customer‑centric capacity within the utilities, energy, software, or technology sectors.
• Strong communication and presentation skills, engaging technical users, business stakeholders, and executive audiences.
• Ability to translate complex technical or analytical information into clear, actionable insights and customer value.
• Experience supporting customer onboarding, training, product adoption, or customer success initiatives in a structured and accountable manner.
• Strong analytical and problem‑solving skills, assessing storm events, evaluating performance outcomes, and identifying practical improvement opportunities.
• Ability to work collaboratively across cross‑functional teams, including product, engineering, sales, and customer‑facing organizations.
• Comfort operating in a dynamic, agile environment with the ability to adapt to changing business and customer needs.
• Commitment to inclusive communication, strong relationship‑building, and authentic partnership with customers and colleagues.
• Ability to travel as needed to support customer meetings, training,…