Principal of Strategic Operations

About Box Cast

Launched in 2013, Box Cast is a complete professional live production platform trusted by thousands of organizations delivering over one million broadcasts annually. Box Cast serves a wide range of clients including houses of worship, sports teams, local government, and live sound engineers. The platform makes it easy to stream high-quality video, mix audio remotely, and distribute content via custom streaming apps.

Box Cast’s patented streaming protocol ensures reliable delivery even on challenging networks, while features like built-in multi-streaming, automation, and AI simplify the entire broadcasting workflow for organizations of all sizes.

As the Principal of Strategic Operations, you are the connective tissue that binds our product roadmap to our go-to-market reality. You are a senior individual contributor who thrives in the "in-between" spaces where Product, Engineering, Marketing, and Sales intersect. Your mission is to eliminate organizational friction and ensure that our most complex, cross‑functional initiatives move from "code complete" to "customer value" with precision and speed.

You will act as a lead operator, diving into the trenches to map dependencies, unblock bottlenecks, and refine the workflows that keep our teams synchronized. You are responsible for the successful orchestration of horizontal initiatives—like major product launches or pricing migrations—that require a unified effort across multiple departments. In this role, you will go beyond traditional project management; you will be a practical systems thinker who builds the repeatable playbooks that allow Box Cast to scale without losing its agility.

This position requires a rare blend of technical empathy and operational discipline. You will advocate for team velocity, drive clarity amidst the chaos of a fast-growing roadmap, and ensure that every department is prepared and empowered to support our product at launch.

• Orchestrate Cross-Functional Launches:
  Serve as the central hub for major initiatives, ensuring that Product, Engineering, Marketing, and Sales are synchronized on timelines and deliverables from kickoff to "Go-Live."
• Manage Critical Path & Dependencies:
  Proactively track the "interconnectedness" of projects; you identify when a delay in a backend API release will ripple through to a Marketing campaign and coordinate the adjustment.
• Standardize Release Checklists:
  Maintain and enforce the "Operational Readiness" standards to ensure Sales can sell, Support can troubleshoot, and Finance can bill for every new feature we ship.
• Facilitate Team Syncs:
  Run the "rhythm of execution" meetings; not to take notes, but to surface blockers, force decisions, and ensure all teams have the clarity they need to keep moving.
• Unblock the Pipeline:
  Act as the first responder when a cross-departmental project stalls, diving into the details to find a path forward and resetting expectations across the stakeholder group.
• Audit & Refine Workflows:
  Monitor our existing coordination tools (Jira, Slack, etc.) to identify where information is getting lost, implementing tactical "fixes" to keep communication loops tight.

• Integrity: You provide radical transparency into project health. You are honest about risks and realistic about timelines, prioritizing the long‑term health of the company over short‑term optics.
• Collaboration: You listen to the pain points of different departments and build solutions that elevate everyone's work rather than adding bureaucratic layers.
• Judgment: You can distinguish between a "process problem" and a "people problem." You make wise trade‑offs when resources are tight, focusing on the critical path that drives the most impact.
• Achievement: You are a finisher. You have a relentless bias‑to‑action and take personal responsibility for dragging complex projects across the finish line, no matter the obstacles.
• Innovation: You don’t just manage chaos; you engineer it out of the system. You re‑conceptualize how teams work together, finding elegant, simple solutions to complex organizational hurdles.

• 7+ years of experience…