Operations Clerk

Position: Operations Clerk-I
Hire Talent -  - Responsibilities:
Hiring & Onboarding:
Source, interview, and hire OSS for your assigned region. Ensure candidates meet quality, reliability, and professionalism standards. Own onboarding and ensure new OSS are set up for success from day one.;
Training & Enablement:
Conduct initial and ongoing training for OSS. Reinforce standards for setup, labeling, and participant experience. Ensure OSS understand operational playbooks and expectations.;
Field Quality & Performance Management:
Coordinate coverage and onsite experience for new customer launchers in your hub. Conduct on-the-job evaluations of OSS during live shifts. Provide direct feedback and coaching to improve performance.;
Market Development & Ad Hoc Operations:
Support local growth efforts, including:
Treat drop-offs for new customers. Visiting prospective restaurant partners. Test orders from restaurants to maintain quality standards. Act as the on-the-ground representative of operations in your region.;
Ownership of Hub Performance:
Maintain a strong, reliable OSS bench for your hub. Ensure coverage, quality, and readiness for all shifts in your region. Partner with Shift Leads and central ops to flag gaps or risks.