Workplace Coordinator

Workplace Coordinator – JLL

Location: Chicago, IL

Work Shift: Standard business hours

Estimated compensation: 49,500.00 – 61,000.00 USD per year

As a Workplace Coordinator, you will deliver comprehensive facilities management services while creating exceptional workplace experiences that enhance employee productivity, satisfaction, and engagement. You will serve as the primary liaison between facility teams, employees, and service providers and drive continuous improvement in workplace functionality.

• Serve as primary planner/scheduler for all maintenance activities, creating and managing work orders in CMMS platforms (Corrigo preferred) while coordinating schedules around employee events and high‑traffic periods.
• Oversee vendor and contractor relationships by issuing purchase orders, leading monthly performance discussions, and maintaining service provider matrices.
• Monitor SLAs, KPIs, and employee satisfaction metrics monthly to identify improvement opportunities and implement corrective actions.
• Provide “White Glove” service to executives and VIP visitors, including meet/greet coordination, escort assistance, and prompt follow‑up.
• Manage operating budget allocations for employee experience programs, amenity services, and facility maintenance while processing accounts payable and receivable related to operations.
• Coordinate workplace amenities, conference room bookings, space reservations, and meeting technology support to enhance collaboration and support hybrid work models.
• Support employee onboarding experiences, workplace orientations, space planning initiatives, and special events while maintaining comprehensive documentation for compliance and quality assurance.

• Minimum 2 years of facility management, property administration, or workplace services experience with demonstrated customer service excellence.
• Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools.
• Proficiency with CMMS platforms (Corrigo preferred), Microsoft Office Suite (advanced Excel for reporting), TEAMS, and mobile applications for work order management.
• Exceptional organizational and management skills with proven ability to multi‑task, prioritize competing responsibilities, and work independently.
• Outstanding written and verbal communication skills with ability to build positive relationships with employees, vendors, and executive leadership.
• Basic knowledge of building systems and technical skills including mechanical and electrical systems, safety regulations, and compliance requirements.
• Alignment with JLL core behaviors:
  Teamwork, Ethics, and Excellence.

• Bachelor’s degree in Facility Management, Property Management, Hospitality Management, Business Administration, or related field.
• Certification in Facilities Management (CFM), Facility Management Professional (FMP), or related credentials.
• Experience with event planning, employee program coordination, hospitality service delivery, or workplace technology platforms and space management software.
• Previous vendor management experience for hospitality or employee service providers in corporate environments.
• Experience implementing crisis communication protocols for workplace emergencies or service disruptions.
• Knowledge of sustainability practices, workplace wellness initiatives, and space planning methodologies that prioritize employee collaboration and diverse work styles.
• Project coordination experience including budget tracking, timeline management, and cross‑functional team collaboration.

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Jones Lang LaSalle is an Equal Opportunity Employer and is committed to providing reasonable accommodations for individuals with disabilities. Candidates must be authorized to work in the United States without sponsorship.

Contact information for accommodation requests:  (please send accommodation requests only).