AI Value Delivery Lead

About Klarity
Tldr on us:
Series B, $91M raised, 7x growth last year.

Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.

Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

Service Now mapped 900+ processes in 9 days. Door Dash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.

OpenAI, Google, Door Dash, and Stripe use Klarity to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

We move fast, reward agency, and care deeply about our customers, our team, and our mission.

Experience:

2 - 4 years

Locations:
San Francisco, Chicago, New York (relocation assistance available)

Job Type: Full-time

Note:

We're growing fast, multiple openings are available for this role!

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast
.

As an AI Value Delivery Lead, you are on the front lines of turning customer contracts into real outcomes. You'll work alongside senior leads and cross-functional teammates to execute onboarding sprints, support customers through their early value journey, and help build the infrastructure that makes Klarity's delivery function scale.

This is a high-ownership, high-growth role. You'll be doing real work, not shadowing it.

This is role we’re looking for:

• Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.

• Ability to think abstractly and speak at all levels:
  Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.

• Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.

• Outcome oriented and creatively scrappy:
  Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.

Serving as a front line conduit for you’ll turn field learnings into scalable playbooks, product improvements and customer outcomes.

Portfolio / Span of Control ~10 - 15 enterprise customers | $1 - 3M book of business ownership

• Drive time-to-value for your customers: Own and execute structured onboarding & implementation sprints that help customers hit their magic milestones within 20 - 30 days. You'll own the day-to-day coordination, customer communication, and progress tracking.

• Support strategic advisory: Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time.

• Improve how we work: Spot friction in the implementation process and propose fixes. We expect you to make the playbook better, not just follow it.

• Be the connective tissue: Relay field learnings back to Product and Sales. Your observations from the front line are a core input into how Klarity evolves.

• You’ve worked in consulting, deployments, customer success, or a transformation-adjacent role and have hands‑on experience running structured work streams

• You’re comfortable in ambiguity. You can scope a problem, make a plan, and execute without waiting for perfect information.

• You communicate clearly across levels. You can write a crisp Slack to a user and a clean executive summary.

• You actively use automation, no‑code tools, AI workflows,…