Business Analysis Manager - Senior Business Process Consultant

Hybrid role out of either the Chicago, IL or New York, NY office location.

Essential Duties:

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects

• Leads others in designing initiatives, identifying tools/technology and/or re‑engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re‑engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

Drive the development of new or upgraded customer‑facing or internal platforms, processes or projects

• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and sign off on all project documentation
• Provide on‑going/ad‑hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engaging additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.

Facilitate a smooth transition of a quality project/upgrade to a production environment

• Review and approve QA test approach, test cases and test results documents.
• Create and execute user acceptance testing materials/plans for internal users.
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Perform production migration shakeout.
• Document project release notes to accompany the release.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post‑deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Other Duties:

• Manages time and company resources appropriately.
• Performs other duties as requested by the Director – Business Operations.

Qualifications:

Education:

Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.

Preferred:
Master’s Degree in Business Administration.

Experience:

Minimum Experience:

8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute, including:

• Eliciting and documenting clear functional and detailed requirements.
• Demonstrating strong analytical and problem‑solving skills.
• Defining solutions to operational and technical issues (e.g., applying…