Strategic Program Manager, Operating Model Transformation

Are you a Program Manager (non-technical) ready for a change in your career? This could be a phenomenal opportunity to explore!

We are seeking talent to support Aon Business Services (ABS) in a multiyear strategic Operating Model Transformation. Reporting to the Director of Program Management, you will partner closely with an Internal Consulting team and collaborators across the enterprise, running the governance, planning and performance management framework that enables successful delivery across solution lines, regions, and functions.

This is a hybrid role with flexibility to work both virtually and from one of our US offices.

• Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across work streams
• Facilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, ensuring regulatory, compliance and operational risks are considered in all program activities
• Raise critical risks and recommended solutions to senior collaborators, and partner with workstream leads to baseline plans, monitor progress, and implement corrective actions where delivery risks emerge
• Drive planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes
• Support resource planning and allocation within assigned projects, including tracking team capacity and flagging resource constraints

• Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals, and design workshops
• Define and administer standards, templates, and processes for program planning, status reporting, risk/issue management, and change control
• Ensure decisions, actions, and dependencies are documented, tracked, and resolved in a timely manner
• Manage the program calendar, including steering meetings, forums, and key decision achievements

• Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap
• Develop and implement a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams
• Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed
• Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans

• Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise
• Ensure that design decisions are traceable to strategic objectives and translated into clear implementation plans
• Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization key performance indicators)
• Coordinate pilots, phased rollouts, and post-implementation reviews, incorporating lessons learned into future releases
• Continuously refine PMO processes based on feedback, metrics, and lessons learned

• 5+ years of proven experience in project/program management, preferably with a consulting firm
• Hands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setup
• Demonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process reengineering, or large-scale systems implementation)
• Experience supervising or managing people.
• Experience working in a matrixed, global organization with senior executive collaborators.

Additional Skills and

Competencies:

Discretion and Impact, Complexity and Problem Solving, Collaboration and Interaction, Organization Skills, Communication

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

The salary range for this position (intended for U.S. applicants) is $102,000 to $135,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular…