Supervisor, Client Operations

Overview

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including:
Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks
• Good at building relationships – a creative problem solver, a customer service expert, a great team player
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by clients, strategists, planners, and buyers alike
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 1-4 Associates

• Work hand-in-hand with Director or Associate Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Associates’ workload
• Lead Associates’ career development via teaching tasks and coaching skills
• Connect with Strategy and Investment peers on account-specific requests
• Oversee & manage Financial tasks:
  Centralizing buy authorizations;
  Compiling ordered vs. approved reports;
  Preparing billing and budget documents;
  Answering internal & client questions related to media billing and budgets
• Ensure compliance for tasks such as:
  Managing client-specific billing procedures;
  Product codes and other systems work
• Create/enforce workflows & processes such as:
  Billing verification process project management;
  Budget process project management
• Manage competitive data and assemble competitive reporting process
• Ensure accuracy of data and data pulls from various systems (such as Media Ocean, Media Tools, Authorize, Marketing Explorer)
• Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings, coordinate social events client-related functions
• Assist with global billing and reporting, depending upon the client
• Provide support on new business pitches, as needed

• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related
• Proficiency in making progress/completing work, even with overlapping deadlines
• An individual who equally cares about his/her own career as well as the Associates’
• Ability to effectively utilize Microsoft Office, particularly Outlook, PPT and Excel (where filtering, pivoting, and building charts and graphs are key)
• Quantitative and analytical skills, with willingness to embrace a role that requires a mix of art and science
• Experience developing and presenting your thoughts and ideas
• Brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others
• Someone who likes to thrive on a team yet can also meet tight deadlines on independent assignments
• A team player who enjoys learning, and is willing to lean in on new opportunities
• A future Associate Director with us

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard…