Director, Business Operations

## Director, Business Operations Apply locations:
Remote time type:
Full time posted on:
Posted Todayjob requisition :
R0013088
*
* Job Description:

**** ABOUT THE POSITION
** The Chicago School is seeking a Director, Business Operations to lead key operations processes, risk management, and operational effectiveness activities across the University. Reporting to the Associate Vice President Business Operations, this role works collaboratively with leaders across departments to strengthen organizational effectiveness, support informed decision-making, and help ensure institutional priorities are implemented successfully.

The Director serves as an operational leader responsible for managing university-wide processes and priorities.  The role is responsible for ensuring critical operational activities are executed consistently, stakeholders remain accountable for assigned responsibilities, and University leaders receive timely information to support effective decision-making. Working collaboratively across departments, the Director helps translate institutional priorities into structured processes, measurable outcomes, and sustained operational improvements.

This position is remote and may be based anywhere within the United States. Preference may be given to candidates located near one of The Chicago School's campuses. Occasional travel may be required to support meetings, planning activities, training, and University events. Travel is typically to one of the university’s campus locations and varies based on business needs.
** KEY RESPONSIBILITIES
**** Operations Management
*** Develop, maintain, and administer the University’s operational calendar, ensuring process owners understand expectations, meet established deadlines, and complete required deliverables.
* Maintain and oversee operational review and implementation processes, ensuring initiatives are appropriately documented, communicated, implemented, and evaluated in accordance with institutional requirements.
* Develop and maintain implementation tracking tools, documentation, and reporting processes that support accountability, transparency, and informed decision-making. Identify implementation risks, barriers, and dependencies, coordinate resolution efforts, and escalate issues as appropriate.
* Lead special projects and initiatives as assigned; support cross-functional efforts related to institutional priorities and emerging operational needs. Complete operational and financial analyses required to ensure priorities are supported by near-term budgets and longer-term financial planning.
** Risk, Compliance, and Continuity
*** Maintain and oversee the University’s cross-functional risk and compliance committee and related activities, including the compliance calendar, business continuity planning, and the enterprise risk management framework. Collaborate with leaders and teams to ensure inclusive planning and aligned implementation.
* Manage the University’s policy and procedure administration process, including repository management, drafting and review requirements, and accountability for policy owners.
* Ensure university-wide compliance obligations are tracked and completed in a timely manner (e.g., records retention and destruction activities). Produce recurring reports and recommendations regarding compliance obligations and areas of potential risk for University leadership.
** Operational Effectiveness Oversight
*** Develop and manage operational effectiveness review cycles for assigned departments, including timelines, reporting requirements, stakeholder communications, and final reporting.
* Establish and maintain review criteria, performance measures, documentation standards, and reporting expectations that support meaningful assessment and continuous improvement.
* Ensure findings, recommendations, and improvement plans are documented, communicated to relevant stakeholders, and translated into actionable follow-up activities that are completed on-time and to a high-quality standard.
* Monitor progress on improvement plans and follow-up actions, holding stakeholders accountable for agreed-upon commitments and timelines. Produce recurring reports…