Renewal Operations, Senior Manager

Renewal Operations Senior Manager

The role leads the optimization of renewal processes, identifying bottlenecks, orchestrating solutions to enhance productivity, reduce costs, and ensure high‑quality outcomes. The position works out of the office in a hybrid schedule three days a week.

Applications will be accepted until 08/06/2026.

• Lead and oversee the maintenance of critical renewals data and workflows.
• Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution.
• Drive decisions and act as a key escalation point to assess issues and drive resolution.
• Identify process needs and drive future‑state solutions, translating data model, system, and go‑to‑market changes into scalable operational workflows while streamlining execution.
• Champion data quality improvement initiatives to ensure users have access to accurate and timely information.
• Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data‑informed decision making.
• Maintain accurate, up‑to‑date process documentation and support change management to ensure successful adoption of new and updated processes.
• Contribute to special projects and cross‑functional initiatives, ensuring operational readiness and providing recommendations as needed.

• 8+ years in Renewals/Sales Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Strong analytical and problem‑solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations.
• Strong working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis.
• Expertise in CRM platforms and renewal processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management.
• Growth mindset, openness, curiosity, and willingness to approach tasks without preconceived notions.
• Self‑motivated with high collaboration, strong influencing skills, and ability to thrive in an evolving environment.
• Bachelor’s degree or equivalent relevant experience required.

Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, ESPP, fertility benefits, adoption assistance, and generous parental leave.

Typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All consideration is based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.