Associate Strategic Client Executive, Global

Join United Healthcare

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The primary purpose of this role is to grow and retain membership for UHC Global. The person in this role has responsibility for managing and growing his/her book of business.

The case load is higher and has less complexity. This person may have a coach assigned to them and will work closely with the coach, as well as their RVP as needed.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global
• Develops and manages ongoing relationships and service delivery to clients
• Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical)
• Secures new business within book of business (upsell) and may need assistance from manager with strategy and approach
• Creates and executes upon client specific business plans, as appropriate
• Develops and executes on Executive Briefing Document (EBD) for key clients, as appropriate based on client size/revenue and updates at a minimum quarterly
• Develops internal network throughout UHG
• May lead cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers
• Monitors clients' medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives
• Participates in broker and consultant meetings
• Leads and facilitates proposals for RFP's on existing business utilizing coach, as appropriate
• Assists and/or leads implementation of new business
• Ensures operations understands client requirements and expectations
• Manages escalated client issues to resolution
• Notifies client of any operational situations (e.g., system outage, strike in a foreign country, etc.) that may impact service
• Leads internal and/or external case reviews, as appropriate, with SME support from appropriate functional areas
• Partners with external vendors in support of clients' initiatives and programs
• Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
• Drives client participation to 100% completion of annual customer satisfaction surveys (NPS)
• Understands client's business model. Begins to understand customer market issues including earnings, market conditions, competitors and updates EBD accordingly
• Participates in personal development (MAP Self Assessment, requests for training, etc.)
• Attends and participates in one-on-ones with manager and assigned coach
• Manages client receivables
• Leads delivery of customer reports with support from business partners, as appropriate
• Models UHG culture

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Valid Insurance License is required or ability to obtain within 90 days of hire
• Valid passport or ability to obtain within 90 days of hire
• 3+ years of experience in healthcare sector
• 1+ years of client day-to-day engagement experience or relevant experience
• Demonstrated presentation skills
• Demonstrated basic business financial acumen

Preferred Qualifications:

• Sales experience
• Global experience
• UHC product knowledge

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your…