Business Manager-Customer Experience

Business Manager – Customer Experience

Summary:

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Strategic Insights – Customer experience for US and Canadian Markets is looking for a talented and experienced Business Manager to join their team. The ideal candidate thrives in a complex and dynamic environment with a high demand for strong analytics and reporting that support problem solving, organizational strategies and decision making. The candidate will help shape the “why” behind the data, trends and analytics while partnering closely with functional leaders and Global Payment Network business partners (i.e. Sales, Product, Pricing, Risk, etc.)

to ensure holistic representation of business efforts, activities, results.

• Translate ambiguous business questions into structured analyses and clear recommendations.
• Partner cross‑functionally to ensure data accuracy, shared definitions and coordinated business objectives.
• Deliver executive level insights, narratives, and presentation.
• Identify gaps and opportunities to generate business insights, dashboards, etc.
• Develop enablement programs to secure acceptance at merchants across the U.S.

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
• Execution:
  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.

• A proven track record of decision making and problem solving based on analytics.
• Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.

• He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.

• Ability to build and leverage the capabilities of a high‑performing team, as well as business partners across the enterprise.
• He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

• Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

• Display an intense focus on achieving both short and long term goals.
• He/she should be able to drive and execute an agenda in an uncertain and fluid environment.

• Thriving in a fast‑paced, entrepreneurial and dynamic environment.
• Previous consulting experience is a plus.

• At least 3 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field).
  • A Master’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering,…