Business Systems Analyst

Responsibilities

• Translate business needs into clarity.
• Ensure end-to-end requirements are consistently captured and validated for CRM and ERP solutions that reduce rework and accelerate delivery.
• Deliver process‑driven, scalable solutions across Customer Experience Portals, Lead‑to‑Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.
• Execute structured intake to enable prioritization, ensuring all requests are consistently documented and assessed so resources can be focused on the highest‑value initiatives.
• Proactively identify inefficiencies, dependencies, and unclear ownership during discovery to reduce late‑stage issues and ensure cross‑system alignment.
• Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.
• Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.
• Lead structured UAT and post‑implementation support, ensuring new capabilities are adopted by end‑users with measurable improvements in usability and operational performance.
• Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

• Requirements & Analysis: Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements.
• Business Acumen & Prioritization: Understands business goals and value drivers to prioritize initiatives effectively and align analysis efforts with organizational strategy.
• Communication & Facilitation: Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross‑functional teams to alignment.
• Structure & Detail Orientation: Brings clarity through consistent documentation, process mapping, and knowledge management.
• Continuous Improvement & Adaptability: Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast‑paced or ambiguous environments.

• Education & Background:
  • Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
  • 2+ years of experience in a Business Systems Analyst or hybrid cross‑functional role (BA/QA/PM) within a software development environment.
  • Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
  • Hands‑on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post‑go‑live support.
  • Strong communication and facilitation skills; able to work cross‑functionally with business users, developers, QA, and external vendors.
  • Ability to manage competing priorities in a fast‑paced environment while maintaining accuracy and attention to detail.
  • Self‑starter with the ability to drive clarity, structure, and documentation independently.
  • Familiarity with development management tools such as JIRA, Confluence, and other software development management/documentation platforms.
  • Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).
• Certifications & Development (Advantageous):
  • Salesforce Administrator or Trailhead badges (preferred but not required).
  • Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master).
  • Interest in process improvement (Lean, Six Sigma, etc.).

$83,600 - $95,000 a year. Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data.

• Annual market‑competitive bonus program.
• Thrive Program with flexible work options, dedicated health and wellbeing time, a Global Wellness paid day off, and a “Give Back Day” to make an impact in the community.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).