Program Analyst

Responsibilities

• Review enrollment packets and determine eligibility for enrollment in the Level Up program.
• Create new participant records of Level Up participants into the TAAG case management system.
• Design and update training materials for Level Up staff.
• Facilitate onboarding, ongoing technical assistance, and training sessions for Level Up staff to support consistent program delivery and compliance.
• Coordinate and track key Level Up program milestones including enrollments, extensions, interims, and exits.
• Train and support new Level Up coaches while serving as a liaison to HCV staff to ensure consistent guidance, support, and adherence to program guidelines and procedures.
• Review participant packets for compliance and process them in Yardi or forward to HCV contractor as required.
• Reconcile annual progress addendums and collaborate with cross-functional teams (e.g., IT, HCV, Property Management) to ensure HUD compliance.
• Conduct regular audits of Level Up savings accounts to verify pay point submissions and support documentation for compliance with program requirements; prepare and distribute annual Level Up savings statements.
• Analyze program data and trends to identify bottlenecks or areas for improvement with the existing enrollment process.
• Develop and maintain dashboards and program reports to track pay points, KPIs, and participant outcomes.
• Conduct quantitative and qualitative analysis of Level Up participant activity and goal achievement.
• Support the development of annual program budgets and forecasts in collaboration with department leadership.
• Review and process interim and grant requests; maintain accurate financial and audit documentation.
• Track and reconcile grant funds and interim withdrawals; ensure alignment with program budgets.
• Conduct quality control reviews and internal audits.
• Manage caseload assignments, data corrections, and deletions in TAAG.
• Monitor and maintain the corrections log; resolve issues identified during packet reviews and audits.
• Collaborate with internal departments and external partners to improve data quality, systems (e.g. Yardi, TAAG) and reporting accuracy.
• Lead business process reviews and recommend optimization strategies.
• Prepare and submit quarterly reports (e.g., VMS, pay points, narrative reports).
• Maintain accurate SharePoint records for exits over‑income removals, End of Participations, and related program changes.
• Develop and maintain an annual process to notify participants of their escrow balance to meet HUD standards.
• Support Level Up Coaches in creating linkages between the Program Coordinating Committee and other community resources.
• Stay abreast of new FSS innovations and HUD program requirements and regulations.
• Provide telephone and email support to Level Up coaches and program participants.
• Analyze ongoing program effectiveness and make recommendations for modification of policies and procedures to achieve greater program efficiency.
• Research relevant public and social service agencies and private businesses offering services for Level Up participants.
• Travel off‑site for training, events, and meetings.
• Represent the Level Up program in internal and external meetings, presentations, and audits.
• Review and update internal and external processes and procedures.

• Bachelor’s degree in Business Administration, Finance, or a related field is preferred.
• Minimum of five years of related work experience in data analysis, quality control and compliance, finance, or auditing.
• A combination of education and related work experience will be considered.
• Experience with budget tracking and internal procurement processes preferred.
• Proficiency in Microsoft Excel (pivot tables, formulas), Word, PowerPoint, and SharePoint.
• Proven ability to master new software.
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
• Knowledge of HUD regulations, Family Self‑Sufficiency programs, and housing systems (e.g., Yardi).
• Advanced communication skills, analytical, and organizational skills.
• Demonstrated ability to train and support staff, facilitate meetings, and present findings to internal and external stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong attention to detail and the ability to work effectively with minimal supervision.