Office Supervisor

Responsibilities

• Direct Leads and Agents within assigned functional area.
• Overseeing and advising on staffing requirements.
• Monitor/administer discipline/corrective action by or for subordinates.
• Ensuring customer satisfaction by daily feedback.
• Acting as liaison between Leads/Agents and upper management.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
• Administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.

• Must be at least 18 years of age.
• Must have valid driver's license.
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
• Must have Computer skills.
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Must be able to read, write, speak and understand the English language.
• Must be able to maintain site access and be able to work scheduled shifts.
• Must be able to follow directions and work safely.

• computer skills
• staffing requirements
• discipline administration
• customer satisfaction monitoring
• employee relations management

• leadership
• communication
• organizational skills
• problem-solving
• interpersonal skills

• Associate degree
• valid driver's license