Business Process Analyst

Business Process Analyst

The Business Process Analyst will lead process discovery, documentation, and process/system mapping for the Utility's New Business Division. This role will partner with operational teams across residential, commercial/industrial, large projects, and application-to-first-bill functions to capture current-state workflows, clarify roles and handoffs, document standard operating procedures, and develop process and systems maps that support consistent execution and future improvement initiatives.

Key Responsibilities

• Conduct structured process discovery workshops and 1:1 interviews with SMEs across:
• Residential design
• Single-phase suburban
• Single-phase Chicago
• CIPA commercial & industrial
• Large projects
• Application through first bill
• Develop and maintain standardized process maps (swimlane/BPMN) documenting:
• Steps, decisions, inputs/outputs, handoffs, cycle times, exception paths
• Create and maintain process documentation including:
• SOPs / procedure narratives, RACI matrices, checklists, job aids
• Develop a systems map / application landscape view aligned to each process step (tools, data handoffs, upstream/downstream dependencies)
• Identify process inconsistencies, bottlenecks, rework drivers, and control gaps; document findings and propose improvement opportunities
• Establish a process documentation repository structure (SharePoint/Confluence) including version control and governance recommendations
• Collaborate with business and technology stakeholders to ensure process documentation aligns to system functionality and operational reality
• Support leadership with process standardization efforts and reporting on documentation progress